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Medical Assistant Customer Service

Toms River, NJ
April 10, 2016

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**** ******** ***, ******* ** *****

719-***-**** CELL •



I offer ten years of experience working directly with the public in both medical and service establishments.


Fluency in English and Spanish


• Phlebotomy

• Injections

• Vital Signs

• Specimen Collection

• Electrocardiography


Freeman Spine and Orthopedic Medicine

• Basic Pharmacology • Urinalysis

• CPR/ First Aid

• Wound Care

• Front Office Skills

Brick NJ December 2013- October 2015

Medical Assistant

Front Desk Reception, patient intake and out take Assisted Physician with minor in room procedures Knowledge of Fluoroscopy and C-Arm

Basic knowledge of Ultrasound Machine Responsible for Ordering Medical Supplies

Called in medication refills and new medication to patient pharmacy Verified Patient Insurance information and benefits as well as procedure authorizations

Communicated information between Doctor and Patients

Comprehensive Pain Management

Manasquan, NJ January 2013-December 2013

Medical Assistant

Assisted the Doctor with minor in room procedures

Verified patient insurance information and benefits as well as procedure authorizations

Called in new medication and refills to pharmacies

Assisted with patient recovery after procedures

Communicated information between Doctor and Patients

Front Desk, patient intake and out take

JC Penney’s Co Springs, CO November 2007 – May 2012 Supervisor

Assured high levels of customer service through human resource activities Resolved problems and ensured execution of unit business plans and priorities Ensured maintenance of necessary records and other data

Trained and supervised Associate team members

RWJ University Hospital New Brunswick, NJ June 2005 – April 2007 Patient Representative

Handled problems and complaints

Supplied and clarified information on services, policies and procedures

Provided point of contact for quality control, concerns, and related solutions Performed language translation and other related duties as assigned.

My First School Manasquan, NJ February 2004 – June 2005 Teachers Aide

Provided instructional and clerical support to the teacher

Tutored and assisted children in learning class material

Supervising pupils in school yard, hallways, or fieldtrips

Prepared indoor and outdoor areas for learning or recreational activities


CDM Institute Toms River, NJ Allied Health Medical Assistant 2012 University of Puerto Rico Aguadilla, PR XXXXXX-XXXXXX Manuel Mendez Liciaga San Sebastian, PR XXXXXX-XXXXXX

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