Management Customer Service/Business Analyst
Resume:
GREGORY CHUKWUMA UBAKA
BROCKTON MA. 02302.
617-***-**** ****.*****@*****.***
Personal Statement.
I am a highly determined individual motivated to work in various challenging situations and have acquired a range of experiences working with people with several years of commercial and personal experience in banking and IT support. An adaptable and willing to build a lasting career in Information Technology. Sets and achieves high standards consistently, enjoying self-development and learning new challenges.
Professional Summary.
2 years of experience in IT support for Cards Service Management
6 years of experience in the Financial Institution in area of support
Institutions Attended and Academic Qualifications Obtained With Dates.
University of Bedfordshire, Luton
June 2013
MSc. Information Management & Security.
Key Modules: Computer Security; Emerging Technology; Managing IS Strategy and Security risk; Data Governance & Compliance; Data Modelling & Management; Advance Security & Counter Measures and Network Administration & Management.
University of Nigeria, Nsukka.
Enugu State, Nigeria.
Oct. 2002
BSc. Computer Science.(Second class lower)
Work History.
XCESA, LLC Oct., 2015 –
Business Analyst - Trainee
Facilitated requirement Joint Application Development (JAD) sessions with stakeholders to elicit business and systems requirements.
Liaison between the development team and the stakeholders – departments.
Manage Impact and systems change request problem queues and assist developers as needed.
Interface with clients, development and product management on client assessment feedback.
Worked with QA team to design test plans and cases for User Accepted Testing (UAT).
Provided support and training to end users in using applications.
Managed projects to meet business needs while staying within scope and on time.
Facilitated and conducted end user training on newly deployed functionalities in the application.
Created User manuals and other required training documentations.
Savitech Limited
Ogunlana Drive Surulere, Lagos Jan. 2014 – April. 2015
Sales Support Officer
Providing basic IT support and Helpdesk Support.
Taking orders from clients
Marketing of Online records keeping to schools.
After sales support.
Business School - (Internship Data Entry) May 2013 – Jan., 2014
University Of Bedfordshire
Luton, UK
Entering data, interpreting data and preparing reports from data sets.
Maintain electronic filing systems.
Support staff on assigned projects.
Coordinate with careers and business department to facilitate functions
Oceanic Bank International Plc(Now Ecobank Ltd)
Head Office, Lagos June 2006 - Jan 2012
Branch Operations/Finacle Application Support.
Liaising with Oceanic Bank IT Helpdesk to resolve users’ challenges
Monitoring Management policies and procedures for compliance.
Ensure achievement of current quality standards bank wide as well as promote a higher quality standard
Ensure protection of the bank’s tangible and intangible assets.
Carry out investigation activities as requested by management.
Review of the activities of branches and ensure that exceptions are promptly reported and corrected.
Efficient follow - up and timely resolution of any reported issues in branches
Process staff deployment and redeployment request
Active participation in the organization of regular training for operations staff in the zone
Daily review/monitor of transit, proxy and clearing accounts of all branches in the zone to ensure accounts are regularize on daily basis
Process system access creation and modification request of operations staff
Ensure excellence customer service as well as mitigate all operational risk arising from day to day operations of branches in the zone
Render daily, weekly and periodic activity reports of branches in the zone to management as applicable
Chinto Technologies Ltd
29B Ologun Agbaje Street, VI Lagos.
Feb 2004 - Mar 2006
IT Support Officer/Billing
Generating, managing and programming of PINS for clients and call rating and Network monitoring
Relating with Customer Care to solve Customers complains relating to Billings
Managing Billing Platform for Prepaid Calling Card (Hello world) Using TNT switch and refilling of PREPAID SUBCRIBERS Accounts and Scratch Cards
Database Analysis – Analysing Data stored in Databases for performance and efficiency of data storage.
Monitor user access permissions and privileges to various Databases.
Providing basic IT support and Helpdesk Support.
Skills
Excellent communication and people skills.
Very fast learner, highly adaptive.
Strong Analytic skills (good science and numeric background).
Ability to work with minimal supervision.
Strong Leadership qualities and problem solving capabilities
Multi tasking and efficient with time.
Trainings Attended
RedHat Linux and VMware Training
Business Analyst
CISA.
ITIL V3 Foundation.
Professional Certification
IT Service Management Version 3 (ITIL ) V3
Hobbies & Interests.
Travelling for relaxation and visiting new places
Watching Football
Watching Movies
References.
References are available on request.
Contact this candidate