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Customer Service Administrative Assistant

Location:
Dallas, TX
Posted:
April 11, 2016

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Resume:

Tiffany Butler

*** ******* ******* ** #*** Houston, Texas 281-***-**** acua8l@r.postjobfree.com

Objective

Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an office manager, secretary, administrative assistant and office clerk. Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line. Education

G.E.D MARCH 2012 LONESTAR COLLEGE

BACHELORS OF SCIENCE BUSINESS ADMINISTRATION MAY 2016 HOUSTON COMMUNITY COLLEGE Software and Programs

CMS, E-Clinicals, Word, Excel, QuickBooks, Powerpoint, Outlook Salary requirement Hourly: $16.00 - $20.00

Skills & Abilities

MANAGEMENT

Repeatedly promoted during 6-year timeframe, culminating in current responsibility for coordinating all office functions and supervising a team of 6 administrative professionals. Knowledge of Explanation of Benefits (EOB's), Knowledge in medical terminology Medicare, able to utilize UB04/HCFA 1500 forms. HIPAA compliance. Medical collection in high balance accounts. Experience

MEDICAL ADMINISTRATIVE ASSISTANT WHOLE HEALTH ASSOCIATES 03/2014-12/2015 Checking in patients at the front desk, answering the phone, scheduling patients for the proper appointment, interviewing patients for case histories in advance of appointments, compiling medical records and charts( EMR), operating computer software and office equipment, transferring lab results to the appropriate clinician, maintaining supplies and appearance for the office, manually inputting patient files into computer software (data entry), taking patient copayments, handling collection accounts: (past due billing)

CUSTOMER SERVICE REPRESENTATIVE ATENA INSURANCE 08/2013-03/2014 Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Received inbound calls for Medicare clients to ensure that their Health plan accommodated their lifestyle.

Followed up clients for reports on how the plan was doing for their health situations. PATIENT ACCOUNT SPECIALIST AUTIMIS BILLING LLC 06/2012-09/2013 Responds to patient/financial responsible party receiving inbound calls and making outbound calls effectively and provides exemplary customer service Determines the acceptance of patient's financial responsibility through claim research, plans, Eligibility, notes, etc.; goal to resolve patient's account. Worked 1st party collection account to assist getting payments for medical services rendered at hospital facilities.

Processed claims for Professional Billing facilities working directly with insurance providers to get the bills paid for correctly.

E.A. JAMMER ENTERPRISE OFFICE MANAGER 2006-08/2012 Promoted from receptionist position in 2008 to Office Manager Overseen 7 tax offices and managed 24 employees. Ensuring that office policies and procedures were being enforced at all times.

Processed payroll, handled all recruiting for the seasonal tax office locations. Advertised marketing to promote the Real Estate Company Worked as an Executive assistant to the CEO of the company: assisting with personal matters; bills, banking accounts, traveling expeditions, etc. Reviewed and processed all legal documents in regards to the CEO's Real Estate business; deeds, housing contracts, etc.

REFERENCES

Dr. Cynthia Tait 713-***-**** 1406 Vermont St. Houston, Texas 77006 Dr. Dan Kuehne 713-***-**** 1406 Vermont St. Houston, Texas 77006 Carole Carson 832-***-**** Houston,Texas



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