727-***-**** acu9u5@r.postjobfree.com

A LEX J. WILDER

Career Summary

Goal-oriented individual with more than 9 years of professional experience. Possesses the ability to

multitask in dynamic environments. Capable of leading a team to achieve organizational goals and

objectives. Dedicated to providing excellent customer service.

Core Competencies

Customer Service Loyalty Independent

Hospitality Administration Organized

Professionalism Team leader

Professional Experience

Sheraton Sand Key Resort, Clearwater, FL April 2011 -

Present (5 years)

Client Relations (Outdoor Activities)

Execute and maintain AAA 3 diamond and Sheraton standards by providing exceptional customer

service at all times.

Quickly resolve problems that may arise in any situation. Conducted after action reports in order to

ensure customer problems were not repeated.

Responsible for maintaining and documenting records of department supplies. Prepared inventory

reports for senior management.

Lovens Pizza, Dunedin, FL October 2010

May 2011 (8 months)

Customer Service Representative/Cook

Ensure customers receive quality service in an efficient manner.

Answered customer inquiries about product offerings.

Albertsons, Largo, FL May 2007

December 2007 (7 months)

Sales Associate

Assisted customers with completing purchases.

Reorganized products in order to improve quality of display.

Education

2012 Associate of Arts, St. Petersburg College

General Studies

2009 High School Diploma, Clearwater Central Catholic High School

Professional Achievement

Sheraton Sand Key Resort Employee of the Month (August, 2014)

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