Manager Customer Service
Resume:
Gilda Lynnette Shapovalov
Croswsville, TN 38555
********@*****.***
Summary
Four years experience as site manager of a manufacturing plant employing 150 workers. This involved heavy involvement in the sites procurement, financial, and logistics functions, as well as responsibility for negotiating and approving new business contracts. Have recent experience as park manager of a mobile home park that included accounts receivable and accounts payable. Also served as a warehouse site manager with full operational and personnel responsibilities, as well as a mandate to design and implement a program for achieving ISO-14001 certification, an object which was successfully met. A resourceful, bilingual professional with a consistent track record for solving problems in creative ways. Proficient in the full MS Office Suite, Quick Books, and international accounting procedures.
Work History
Bling It Life, LLC San Antonio, Tx 6/14 – Present
Owner
Bling it life was a business dedicated to custom T shirts. We created beautiful rhinestones, glitter, and embroidery and screen print T shirt.
Ordered materials needed for new contracts, negotiating prices and payment terms
Responsible for Bi weekly payroll
All Account receivable and payable
Costa Solutions LLC San Antonio, TX 9/2013 – 5/14
Safety & Benefit Coordinator
* Develop SOP for Safety and Benefit Programs and HR Department
* Maintain required safety and health documents/files. Fill out incident/Accident report
* Maintain OSHA 3001 log
* Coordinate medical visits, determine light duty, responsibilities according to Dr. specifications,
* Responsible for weekly light duty payroll (TimeClock Plus)
* Coordinate monthly Insurance orientation at all sites. Enroll all eligible employees in to the insurance website, reconciliation Insurance monthly bill.
* Reconciliation of all medical bills ( due to accidents) on a weekly basis.
* Coordinate random, all incident/accident drug test
Integrated Human Capital. San Antonio, TX. 11/2012. - 8/2013
On SiteHuman Resource Manager
* Managed temporary staff of more than 100+ employees for Hero Logistics (Toyota Manufacturing Plant)
* Developed positive employee relations and exceeded organizational goals.
* Recruited, trained, screened and performance management of all employees (100 + employees)
* Reduced turnover by establishing clear policy / procedures guidelines and providing effective conflict management.
* Weekly payroll processing using Timeclock plus software
* Processed Workers' Compensation claims, Benefits & Compensation
* Coordinated and presented new hire orientation, managed and tracked strict attendance policy resulting in several terminations.
* Coordinated and oversaw monthly random drug tests,
* Able to multi-task, prioritize, meet deadlines and consistently procure high-quality work.
Lamplighter Village Mobile Home Park San Antonio, TX 5/2011 – 7/2012
Park Manager
Screened new tenants, handled evictions, and collected rent
Supervised seven employees and handled weekly payroll
Paid all vendors for accounts payables and account receivables
Used ManageAmerica software in the daily operations of the park
Analyze accounting reports related to accounts receivable and collection
activities to determine key priorities.
Responsible for maintaining and updating customer files.
Kurvers, Inc. Houston, TX 1/2011 – 5/2011
Sales Assistant
Processed orders basis bid award cutting purchase orders, processing paperwork, and satisfying any auxiliary requirements, such as certificates of origin or TMRs
Answered telephone calls and provided customer service
Ordered and purchased office supplies
Ensure company credit policies and credit procedures are being maintained and reviews all collection problems on a continuous basis. Contact customers to encourage expedient payment of past due balances and make sure company has properly secured itself with marginal risks.
Review and research any disputed invoices. Assist customers with billing inquiries and discrepancies.
Alberto’s Industries de Mexico Del Rio, TX 3/2006 – 12/2010
General Manager
Answered telephone calls to provide customers service and wrote up orders
Traveled to client’s site, negotiated a contract, then used power of attorney to close the deal
Ordered materials needed for new contracts, negotiating prices and payment terms
Arranged transportation for ordered supplies on best available terms
Controlled and authorized all cash flows from the U.S. bank to the Mexico manufacturing site
Served as importer of record for the company, ensuring that all tariff regulations were met
Prepared income statements for the U.S. operations
Payne County Health Department Stillwater, OK 6/2004 – 1/2006
Administrative Assistant
Prepared medical billing statements on behalf of four health department clinics
Served as a translator between doctors and patients
Noble, Inc. Del Rio, TX 7/2003 – 5/2004
Warehouse Manager
Managed a warehouse site with two shipping/receiving shifts (20 persons), overseeing inventories as well as orders and shipments
Planned the logistics of shipping finished product to port
Served as manager over staff of seven with responsibility for hiring, firing, and performance assessments
Implemented ISO14001 certification
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