Customer Service Front Desk

Professional Profile: I’m a health care management professional with over three years’ experience in health care settings and office management, with excellent customer service skills and sales techniques. I’m seeking a position in a progressive organization, which will allow for career development and advancement.

Key Competencies:

Organizational &interpersonal skills

Ability to multi-task and prioritize responsibilities

Written and verbal communication skills

Excellent customer service and organizations skills. Top navigator in the North Miami team for 2015 and 2016 and scan paper work

Work well under pressure

Independent, reliable, highly-motivated, quick learner, credentialing, Haitian Creole

Team player, insurance verification

Proficiency: MS Office, e-mail, Interne and social media. Acknowledgement from corporate . Events Coordinator

Call patient to collect unpaid bill

Professional Experience:

2014-2016 Cognosante, LLC Doral, FL

Bi-Lingual Navigator

Attend local community events and health fairs, and conduct face to face outreach services to provide enrollment assistance for consumer under the Affordable Care Act into the Healthcare Marketplace.

Follow all approved standard operating procedures and other applicable state and federal regulations

Center for Medicaid and Medicare Services In-Person Assister Certified. State of Florida Navigator Certified

Consistently provide accurate and timely documentation of daily activities and results

Participate in training sessions required by Center for Medicaid and Medicare Services

Effectively communicate with both internal and external clients. Event coordinator and top navigator for the North Miami team in 2015 & 2016

Maintain accountability, reliability and dependability when performing all assigned job duties

2013 – 2014 Lakes Radiology Miami Lakes, FL

Bi-Lingual Front Desk Receptionist

Greeted patients in a friendly manner and directed them to the appropriate waiting area

Answered the telephone, routed calls, took messages, used overhead paging system, and responded to routine questions, and insurance verification

Received and processed requisitions and reviewed them for completeness.

Scheduled outpatient radiology exams and other exams as requested

Obtained appropriate demographic patient information, exam name, history, and ordering physician, when scheduling appointments in the computer

Processed radiology reports daily, and distributed reports to physicians at their work site

2006 - 2011 Publix Super Market Miami, FL

Cashier

Education:

Brown Mackie College - Miami, FL

Bachelors in Business Healthcare Management, 2013

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