Customer Service Representative
Resume:
Christina Best
Antioch, Tennessee *****
Customer service representative with diverse background in customer relations. Seeking new challenges in all aspects of administrative duties & working with others to strive for excellence.
SKILLS
Microsoft Office Proficiency
Multi-line Phone Systems Experience
Mentoring/Training Experience
Subject Matter Expert
Customer/Client Care
Cash Handling
Sales
Photography
PhotoShop
Food Service
WORK EXPERIENCE
Customer Service Representative
December 2013 (May 2014) – May 2016
Healthways Franklin, Tennessee
Answer inbound calls from members and providers, inputs data, and provide a high level of customer service with courtesy, efficiency, professionalism.
Selected by management to assist with over 25 offline projects over the entire employment period
Selected by management to assist with many outbound campaigns to increase call volume/revenue
Selected by management to assist new colleagues with questions while on the floor as a subject matter expert (SME)
Gallup Committee Lead for department- promotion colleague engagement
Everyday Life Committee Member and Lead- promotion of well-being for entire call center
Coordinated colleague outings for department
Customer Service Representative/SME
April 2013 - October 2013
West Corporation Universal City, Texas
Serviced new and existing residential customers by using product knowledge and a passion for customer satisfaction to provide solutions for a wide range of needs in a fast paced and energetic environment
Multi-line Phone Systems, Customer Care, Sales
Studio Associate
August 2012 - March 2013
Sears Portrait Studio San Antonio, Texas
Adjust apertures, shutter speeds, and camera focus
Determine desired images and picture composition
Manipulate and enhance scanned or digital images and sell bundles/packages
Photographer, PhotoShop Editor, Sales Representative
Food & Beverage Svcs Cashier
June 2011 - April 2013
Dairy Queen Schertz, Texas
Provide customer service
Resolve customer complaints
Operate food preparation equipment
Stock or organize goods
Wash dishes, glassware, or related utensils
Distribute food to servers
Serve food and beverages to customers
Calculate monetary exchange
Clean rooms or work areas
Follow recipes
Food Service, Cash Handling
EDUCATION
Some College Coursework Completed, Sociology Major, Criminology Minor
Current GPA: 3.27/4.0
August 2015 – Present
Middle Tennessee State University Murfreesboro, Tennessee
Some College Coursework Completed, Sociology/Spanish Major
August 2014 – December 2014
Belmont University Nashville, Tennessee
Distinguished Achievement Diploma
Overall GPA: 97.3/100
Class Rank: 45
August 2008 - May 2012
Byron P. Steele High School Cibolo, Texas
LANGUAGES
Spanish: Beginner
REFERENCES
Gina Wright
Site Leader, Lee Company
615-***-****- Personal
615-***-****- Work
Professional
Rosa Rivera
Owner, Dairy Queen
Professional
Mario Valdelamar
Supervisor, West Corporation
Professional
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