Customer Service Data Entry

DAWN SANTIAGO

** ******* ***. *** *** • NEWARK, NJ 07103 • United States

973-***-**** • *************@*****.***

https://www.linkedin.com/in/dsantiago1125

Summary of Qualifications

•10+ years Customer service & communication expertise

•10+ years of various Administrative/office environments

•Data Entry

•Database management

•Microsoft Office proficiency

•Social media & Internet skills

•75 wpm

•Front office management

•Billing/collections

•A/R

Professional Experience

Office Team, Jersey City, NJ, United States March 2015 – Present

A/R CLERK, SENIOR DISPATCH COORDINATOR, ADMINISTRATIVE ASSISTANT

•Generated month end close reports, invoices, and statements

•Process payments and daily deposits

•Billing and collections

•Customer service

•Data entry

•Filing, faxing, Internet, and e-mail

•Oversaw day-to-day operations including employee schedules, inventory management, sales reporting and expense tracking

•Administrative support

•Facilitated training modules and sessions

•Account, Retail and bank reconciliation

•Meetings/minutes

•Travel arrangements & scheduling

Cablevision, Piscataway, NJ, United States October 2005 – September 2014

REGIONAL CONTROL CENTER AGENT

•Built effective Customer Relations via E-mail, phone and direct contact

•Tracked employee performance via daily routes

•Routing and scheduling

•Data entry

•Research

•Assisted supervisors and managers with meeting and training programs

•Front office management

•Supply control

•New Hire mentor

•Bronze award for Time Management

•Silver award: for 3 consecutive Bronze awards

•XSP AWARD: X-treme Service Provider

•Collaborated with the Employee Relations Study Team

Education

University of Phoenix, Phoenix, AZ, United States October 2015 – Present

Bachelor of Science in Management with a Human Resource Management Certificate

GPA: 3.83 Member of National Society of Collegiate Scholars

•Relevant coursework: Human resource management, Finance, Marketing, Communications, Employment law

Rutgers Continuing Studies, Piscataway, NJ, United States March 2015 – September 2015

Certificate in Administrative Professional with Microsoft Office 2013 Specialist

GPA: 3.79

•Relevant coursework: Foundations of Time management and goal setting, Business writing, Office etiquette, 2013 Microsoft Office

University of Phoenix, Phoenix, AZ, United States October 2014 – July 2015

Certificate in Hospitality Management in Business and Hospitality

GPA: 3.76

•Relevant coursework: Organizational Behavior for Managers, Time and Stress Management workshop, Basic Critical Thinking workshop, Hospitality Management

Additional Information

•Skills: Organizational skills, Time management, Multi-tasking, Critical thinking

•Volunteer Work: Animal shelters throughout NY & NJ, VNA of Northern NJ

•Personal Hobbies: Biking, Reading, Agriculture

Contact this candidate