Office Manager/Customer Service/Office Admin/Administrative Assistant

**/**** ** *******

Clarkston, GA

**/**** ** **/****

Atlanta, GA

**/**** ** **/****

Milwaukee, WI

MICHELLE M. SUBER

Areas of Expertise

Organized and punctual with over 10 years diverse professional office experience. Proficient independent decision making to handle inventory management, scheduling, data tracking, purchasing, international & domestic shipping positions in logistics or supply chain Dedicated to customer satisfaction and positive customer relationships to ensure sales growth via repeat customers

Strong technical background and proficient knowledge of Microsoft Office Suite, Microsoft Word, Excel, Outlook, PowerPoint, Windows 10, Windows 8.1, Windows 7, & Ink Scape Quick learner who is flexible and can multi-task in a fast paced environment General office duties including answering phones, fax transmittal/receipt, copying, handling inbound/outbound mail, typing correspondence, preparing reports, assist in coordinating arrangements for conferences, maintains electronic records for incoming and outgoing correspondence, filing, operating general office equipment such as printers, scanners, phones & fax machines

Strong verbal, written and interpersonal communication skills Work Experience

Office Manager/Customer Service

Crafty Frames, LLC

Daily office manager tasks included answering phones, fax transmittal/receipt, copying, handling inbound/outbound mail, typing correspondence, preparing reports, coordinating arrangements for events, maintaining electronic records, implementing website design, marketing materials, filing, sales inventory

& coordinating domestic & international shipping and other administrative assistant duties. Coordinated the shipping of orders with approved carriers or brokers. Solid understanding of material movement and inventory.

Produced bills of lading and UPS, USPS, DHL & FEDEX labels for outbound materials Personally handled made-to-order production customer service questions, customer correspondence and public feedback via phone and email.

Designed and produced handmade items for sale on popular selling platforms such as Markets included Ebay, Etsy & Amazon Handmade.

Increased internet sales & marketing via social networking and search engine optimization (SEO). Managed Twitter & Facebook accounts. Monitored product pricing based on competitive market standards within the crafting industry.

Updated import inventory from China vendors and restocking for outside sales events as well as booth setup. Accounts payable and accounts receivable.

Production Scheduler Planner, Fabric Expeditor

Lanier Clothes, a division of Oxford Industries Inc. Accurately arranged transportation of imported fabric shipments from international mills such as China, India and Mexico to cutting location through use of freight forwarders Projected estimated delivery of of freight transactions to each cutting location to ensure timely production and updated AS/400 screens and Excel Spreadsheets

Audited and approved payment for all fabric invoices, letter of credit drawings, freight invoices and U.S. Customs entry invoices

Coordinated with accounting and control departments to maintain accurate imported-in-transit account balances. Provided shipping instructions to fabric suppliers, forwarders and brokers as needed on a daily basis Monitored customs clearance and updated ABS/AS 400 screens with delivery dates based on latest shipping information. Provided brokers with required supporting documentation. Customer Information Specialist/Complaint Analyst

Better Business Bureau

Assigned, monitored and investigated incoming business/consumer complaints and scam notices Provided customer assistance on inquiry lines in a call center environment PO BOX 665, Clarkston, GA 30021 H: 678-***-**** **************@*****.*** 06/2000 to 09/2002

Milwaukee, WI

Milwaukee, WI

Maintained a stable knowledge of the BBB Mission Statement, vision, guidelines and bylaws to better assist consumers to resolve disputes

Worked independently as well as with team lead members and event committee members on special assignments and duties

Filled in as needed for mail duties including creating form letters from mail merges, running the postage meter, printing mail labels and fax distributions.

Administrative Secretary

Mortgage Guaranty Insurance Corporation - MGIC

Worked simultaneously under the direction of Corporate Level Senior Management Vice Presidents Scheduled travel arrangements, planned luncheons and monitored executive calendars with accuracy and attention to detail

Created spreadsheets, maintained departmental logs, data entry, event coordination, updated purchase order placement, processed incoming/outgoing mail and light marketing duties Coordinated with regional sales reps to provide support for trainings and analytical sales meetings Ensured orders for eMagic.com loan origination software were shipped in a timely professional manner Processed, packed and domestically shipped trade event/marketing booth materials to needed sales executives for mortgage conferences

Education

Computer Science

MATC - Milwaukee Area Technical College

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