Pharmacy Technician Customer Service

FRANCESCOLY MATHURIN

**** ** **** **, ******* park, FL 33309 • H: 941-***-**** • C: 941-***-**** • *****************@*****.***

PROFESSIONAL SUMMARY

Detail-oriented Pharmacy Technician skilled at filling prescriptions, patient care and data entry. Familiar with medication

compounding and pharmaceutical calculations. Relevant Skills Prescription Processing Pharmaceutical Calculations

Medicare and Medicaid insurance claims processing Knowledge of Microsoft Office Program, Pharmacy software (QS/1, and

CPR+) Ability to work and produce results under pressure Excellent computer skills, including pharmacy operating systems

and billing systems

SKILLS

More than 4 years of experience working as a pharmacy Customer interface expertise

Technician QS1 Pharmacy Software experience

Hands on experience dealing with pharmacy claims and Positive attitude towards patients in critical situations.

adjudication Good assessment and problem solving skills

Excellent customer service and interpersonal skills Strong knowledge of mathematical and science formulas.

Very Reliable and dependable Persuasive speaker

Capable to work independently or in a team setting.

Trilingual (Creole, Spanish, English)

Flexible, organized and can multitask effectively.

WORK HISTORY

Pharmacy Technician

Kare Pharmacy - Deerfield Beach, FL 06/2014 - 11/2014

Assist customers with queries and complaints.

Answer telephone calls Verify information on prescriptions.

Order Entry for new/refill medications.

Assist in other phases of computer operations including billing procedures Clean all equipment and work areas.

Managed drug and supply inventories.

Properly filled and dispensed an average of 80 prescriptions per day.

Managed approximately 3000 dollars in cash and credit card sales daily.

Hand counted control medications, measured liquids and reconstituted antibiotics.

Pharmacy Technician

Meds Direct of FL - Deerfield Beach, FL 01/2010 - 01/2014

Responsible for Data Entry of prescriptions Pharmacy Adjudication and billing fulfillment of medication errors.

Resolved billing challenges Performed other job duties as assigned Answer telephone calls.

Verified and labeled prescriptions with the 8 point check.

Properly compounded and dispensed medications as prescribed by doctors and dentists.

Communicated regularly with physicians, nurses, insurance companies and managed care organizations.

Received and accurately processed written prescriptions from customers using QS1 computer system.

Properly filled and dispensed an average of 180 prescriptions per day.

CPHT Pharmacy Technician

1800 Pet Meds - Pompano Beach, FL 03/2013 - Current

Answered an average of 80 calls per day by addressing customer inquiries, solving problems and providing new product

information.

Processed faxed Prescription forms electronically.

Effectively managed a high-volume of inbound and outbound customer calls.

Verbally Authorized Prescriptions called in by Veterinarians.

Defused volatile customer situations calmly and courteously.

Managed high call volume with tact and professionalism.

Addressed and resolved customer product complaints professionally.

EDUCATION

Associate of Science: Pharmacy Technician

Everest - Fort Lauderdale, FL

2010

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