Medical Customer Service

WENDY A. LOUGNOT RELIHAN ** Grampian Road #*

Syracuse, NY 13090

Cell Phone: 315-***-****

EMAIL: ****************@*****.***

References available upon interview

OBJECTIVE:

To use my educational, clinical skills, leadership and employment experiences as an asset

in a team environment.

WORK HISTORY:

COMMUNITY OPTIONS, INC Syracuse, NY 3/2015- Present

EMPLOYEE OF THE YEAR FOR 2015

LPN LIASON: Coordinating medical services for 22 intellectually, developmentally, and traumatic brain-injured individuals.

-Triage, schedule, transport, attend and perform as patient-advocate for individuals during medical and specialty appointments. This includes: CPEP; ER and hospitalizations: evaluations and admissions, as well as lab draws and procedures.

-Communicate historic/current information and provide records regarding medical, psychological, and financial information needs to: providers, coordinators, group home staff and managers, pharmacies and families.

-Responsible for coordination of and maintenance of schedules in Office 365 and establishing/maintaining patient data into the new THERAP EMR system.

-Setup and maintain patient portals with Primary Care offices, as well as Specialists and all local acute care facilities.

-Proficient in knowledge and utilization of community resources.

-Designed a system of record keeping and coordination of consultations to satisfy OPWDD requirements and audits.

-Improved appointment attendance to achieve a rate of >95%. This addressed an agency history of missed episodic and specialty appointments, improving State Audit scores.

-Provision of medication passes and health care procedures for patients residing in group homes, where needed

-Responsible for verification of monthly MARs for above group homes.

-Additional duties as assigned by Administration.

PRIVATE DUTY CARE 1/2000– Present

Alzheimer’s Association Professional Caregiver Award for 2000

Providing care to clients with special needs, medications, medical escort, respite, end of life

issues, and family assistance in obtaining/communicating with needed community

resources.

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FAMILY PLANNING SERVICES: Syracuse NY

Clinical Nurse Manager: 1/2008 - 1/2010

-Duties include all LPN duties and specific duties as follows:

-Clinical Site Management as scheduled by the DPS for: Mixed Teen and Adult Female/Male and Saturday Clinics, Pregnancy testing; Taft Rd N Syracuse: Mixed Teen and Adult Female/Male (primary site: 100-200pts seen weekly).

-Pre/Post clinical patient chart review for needs to be addressed at that visit with patient education

-Patient flow, complaints, safety needs, accident reports. Medical and Social Service Referrals. -Bridges to Access Program Advocate at visit exit with instructions, paperwork, and referrals.

- Oversight of Staff Nurses, Clerical and Nurse Practitioners, training needs

-Medication inventory weekly site ordering and monthly accounting

-Medical, clerical and site supply ordering and storage

-Site and Equipment maintenance, repair needs reported

-Gardasil HPV Vaccine Program installation in the N Syracuse Site (12/09)

-Projects and Reports as assigned by the DPS

Breast Program Coordinator: 2/2005 - 1/ 2010

-Management of all referrals generated for routine and clinically based screening for

Family Planning and OCHD Cancer Screening Programs

-Coordinating with Clinicians on interpretation of patient screening reports and needs for outside consults, Care Plans and all related Chart documentation.

-Coordinated with Director of Patient Services and Medical Director on follow care protocols

-Written and verbal communications with patients, authorized family, language interpreters,

referred providers/medical records and payment agencies/insurance companies

-Annual statistical compiling and generating of reports for OCHD and grant requests

Licensed Practical Nurse: 9/2003 to 1/2010

Clinical Duties include but not limited to:

Patient intake for chart review/updates; weights, vitals, urine and blood specimens, venipuncture; medication administration: oral and injections as ordered; Contraceptive education and counseling; Pregnancy counseling/ testing - STD education, pretest counseling with domestic violence screening, HIV rapid screening testing - Exam and procedure set-up and assists

- Patient exits for Medication instructions

-STD Partner Notification and Referral information

- Chart Documentation and completion of ICD-10 billing forms

-Financial Enroller: Review patient info for Fee Scaling, Insurance info, balance and

co-pay collection, Medicaid Presumptive Applications and FPBP Medicaid applications.

-Clinic site setup/ teardown, Autoclave Unit preparation, equipment sterilization/ cleaning

Office duties include:

-Phone Triage of incoming problem calls and scheduling

-In-office medication administration

-Abnormal lab results patient notification

-Social Service and Medical referral follow care as assigned, missed clinical follow-ups

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SIBLEY’S NURSING PERSONNEL: Syracuse, NY 5/2003 - 7/2004

Licensed Practical Nurse: Float staff to area nursing facilities including med administration and care.

ST. JOSEPH’S HOSPITAL: Syracuse, NY 6/2001 - 5/2003

Licensed Practical Nurse: staff on a 41 bed/ 24 Telemetry pack Med-Surg Unit

Duties included: Medication and Bedside care for 4-9 patients Patient Census

Pre/post cardiac procedures, Pre-open heart, General surgical, Orthopedic, Telemetry, Renal,

Congestive heart, COPD, Respiratory including machine Ventilation and Bipap, Tube-feedings and Isolation: standard /reverse. IV solution administration including Blood Products.

12 Lead EKG’s.

LORETTO: Heritage Syracuse, NY 1994 - 2001

LORETTO CUSTOMER SERVICE AWARD for 1999 & 2000

Certified Home Health: Building Charge for 80 Bed Dementia/Alzheimer’s Unit

Duties included Assisting with Resident Elopements, Building alarm panels, Shift-to-Shift Narcotic counts, Medication reorders/Pharmacy communication, Shift-to-Shift Activity reports,

Communications with: Nursing staff, Medical team, and Families, Building Emergencies,

Aide staff coverage: assignments, call-in coverage and staff mandating.

Primary Care Aide: 12 resident Bed Unit with direct care, Medication administration, meals and activities

COMPUTER PROGRAMS

EMR CHARTING SYSTEMS: THERAP, NEXTGEN, MEDENT, EPIC

Novell; MS OFFICE 365; Ahler’s Patient Scheduling Information and

ICD-10 Billing Systems; Smead Chart Locating Systems,

EDUCATION

Medscape Online CME’S 2010-Present

College Network: Continuing Education Courses for Business and Nursing 2002 - 2008

Onondaga Community College:

Humanities Associates Degree, Nursing and Humanities courses 1992 - 2000

Bryant and Stratton Business College: 1979 - 1981

Business Administration/ Retail Management Associates Degree

LICENSES & CERTIFICATION

New York State Licensed Practical Nurse #265-***-**** - Present

Onondaga County Health Department: 2003-2010

Mandatory Reporting, HIPPA, and Mandated In-services per State/Federal/County regulations.

H1N1/Seasonal Flu Vaccine Current

Onondaga County Certified Home Health Aide 1994 - 2001

Alzheimer’s Association Conference: Syracuse, NY 1997 - 2007

SUNY Upstate Hospital: Continuing Educational Programming 2000 - 2010

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