James B. Nickson Sr.

* ******* **.

Haledon, NJ *7508

973-***-****

Email: acu98n@r.postjobfree.com

OBJECTIVE

To find a Customer Service or Credit/Collections Management position within a Company that will enable me to become a leader in my area of expertise, and to further grow with the company.

SUMMARY

Proficient working with SAP software.

Strong policy and procedural planning and writing abilities. Strong receivable and financial analysis skills. Strong customer service and collections skills. Excellent communication and interpersonal skills. Proficient in the Microsoft office applications. Proficient with Oracle accounts receivable system. Proficient with Peoplesoft accounts receivable system. Familiar with Crystal Reports. Project management skills.

WORK EXPERIENCE

PSE&G Northern Inquiry Center

Sr. Customer Service Professional

2004-Present

Supervisor upgrade during high call volume at call center

Responsible for the handling of all customer inquires into the PSE&G Customer Service Center regarding account inquires, billing issues, usage, account activations and deactivations as well as any other customer questions and/or concerns.

Handles all calls for AWH/HVAC replacement and price quotes to customers. Communicate all orders to the PSEG field personnel via system and also direct contact with installers with regards to AWH installations and price quotes.

Orion Telecommunications, Bayside, NY

Senior Credit Analyst, Billing Reconciliation’s

2002 – 2004

Monitored and reconciled all carrier billings with a concentration on rate, and duration. Responsible for carrier invoice payments and carrier billing trend analyses and payments. Reported all carrier payments, deductions, and any other unusual billing/rate discrepancies. Prepared all debit memos to be deducted from carrier payments. Kept carrier payment records and prepared weekly and monthly reports on all payments approved to be remitted to payables. Prepared all debit memo backup for carrier deductions utilizing Crystal Reports. The primary contact between the carriers and Orion Telecommunications. Handled the receipt and data entry of all carrier CDR’s received. Managed (2) junior analyst, reviewing their reconciliation’s prior to the review and approval by the manager.

Viatel Communications, Brooklyn NY

Collections Manager

2000 - 2002

Developed new policies and procedures that improved the general efficiency and productivity of the department. Developed means and measures for the tracking of the collector’s individual performance as well as TEAM’S performance. Trained individual team members and improved their skills by reviewing their strengths and weaknesses, positioning them for promotion, and merit increases. Developed ways to improve employee moral and motivate the collection staff. Scheduled and coordinated all staff meetings. Complied with budgets, targets, goals, and standards set by Viatel Communications senior management. Reviewed on a daily basis the progress and the accomplishments of the department, and reported this information to senior management. Performed employee appraisals, training and career pathing. Attended management workshops, seminars, trade meetings for industry knowledge and personal growth. Ensured that the department is following all company policies and procedures, relative to Human Resources.

TACT “The A Consulting Team”, NYC, NY

Credit / Collections Manager

1999 - 2000

Managed accounts receivable in excess of twenty (20) million. Managed the posting of all accounts receivable to the accounts. Reconciled the accounts receivable aging to the general ledger. Reviewed all financial analyst workups for credit limits. Approved and set all corporate account credit limits up to 500k. Recommend to senior management all credit limits up over 500k. Controlled and created all account receivable journal entries to the general ledger. Reported all accounts receivable related situations directly to the corporate controller. Supervised a staff of (5) collection representatives. Motivated and trained the collection staff. Handled all escalated issues up to the CFO. Made Credit/collections/accounts receivable presentations to senior management monthly, semi-annual, and annual, regarding the state of the receivable. Interacted with sales/account executives/consultants, as well as other internal departments.

Nextel Communications Inc., Rutherford, N.J.

Supervisor of Corporate Accounts Receivables and Outsourcing

1995 - 1999

Developed and implemented corporate accounts collections policies and procedures. Managed the collections of the corporate account receivables in excess of 3.5 million per month. Coordinated the resolution process between corporate account collections and corporate accounts customer care. The primary high-end customer support contact for all escalated corporate account issues. Liaised for corporate collections and external corporate account workforce, corporate customer care, as well as sales and upper financial management. Reported on a weekly and monthly basis to senior management on the progress of corporate collections. Supervised (5) five. Assisted in the hiring/termination of all outsourcing agencies. Negotiated the recovery percentages with all outsourcing agencies.

Reported semi-annual performance percentages to senior financial management of the outsourcing agencies.

Implemented the internal outsourcing policies and procedures. Liaised between the outsourcing agencies, outside attorneys, and Nextel’s corporate legal department. Coordinated the handling of ALL bankruptcies filings received by Nextel external customers.

National Colonial Insurance Company, Ridgefield, N.J.

Subrogation Manager

1993 – 1995

Implemented subrogation procedure that improved subrogation collections by 50%. Responsible for the collections and evaluation of subrogatable insurance claims in excess of 5 million per month. Wrote all proposals that were submitted for arbitration. Negotiated the degree of liability with all third party insurance carriers. Determined and implemented the appropriate means of pursuit for third party collections by the subrogation representatives.

The primary contact for both internal and external attorneys. Supervised (10) subrogation representatives.

EDUCATION

Kutztown State University

Business Administration (BS). 1979

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