Customer Service Medical Assistant
Resume:
Shari Lynise Dugan
Inglewood, Ca. 90302
**********@*****.***
Education:
Everest College, Gardena CA Medical Assistant Program June 2012 – May 2013
ICDC College, Lawndale, CA Clinical Medical Administrative Services October 2003 – July 2004
West Los Angeles Community College Business Administration 1987
Culver City, CA
Phinas Banning High School, General Courses 1974
Wilmington CA
Clinical Skills:
Demonstrate aseptic practices and techniques including all methods of sterilization.
Perform routine diagnostic laboratory tests including urinalysis, blood counts, sedimentation rates, blood chemistries, and agglutination test. Demonstrate knowledge and methods for administering intradermal, subcutaneous, intramuscular injections. Demonstrate proficiency in methods of electrocardiography including patient preparation, machine operation and mounting the tracings.
Medical Administrative Skills:
Participate in the overall patient management of a medical office, including patient reception, appointment scheduling, charting procedures and telephone technique.
Administrative Skills:
Microsoft Word
Office Excel
Data Entry
Faxing
Professional Skills:
Certifications in customer service, medical administrative services, venipuncture and CPR certified.
Medical Assistant – Diploma 2013
Employment History:
Dr. Vincent Sghiatti, Inc. Marina Del Rey, CA. 06/13 – present
Medical Assistant/Office Assistant – Full time
Schedule appointments/Request authorizations for referrals
Operate front office & back office
Complete office reports/order office supplies
Check eligibility/collect co-payments
Supervise staff
Payroll
Prior positions held:
Administrative Assistant, Macy’s West, Santa Monica, CA.
Center Protection Office, Los Angeles Job Corp, Inc. Los Angeles, CA
Surgery Scheduler, Innovative Medical Group, Inc., Beverly Hills, CA
Customer Service Representative I, Cedar Sinai Medical Center, Beverly Hills, CA
Confidential Medical Secretary, Watts Health Foundation, Inc., Los Angeles, CA
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