Customer Service Administrative Assistant

Silvia Jasmine Rodriguez

Career Overview

Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Skill Highlights

Microsoft Office

professional phone ettitqute

excellent communication skills

articulate and well spoken

customer service oriented

works well under pressure

social media knowledge

pleasant demeanor

sage 50 US proficiency

invoice processing

multi-line phone proficiency

filing and data archiving

Core Accomplishments

Scheduling

Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Professional Experience

Secretary

January 2015 to July 2015

Express Painting - Houston, TX

managed office supplies, vendors, organization and upkeep screened applicants resumes and coordinated both phone and in-person interviews answered and maintained incoming and outgoing calls while recording accurate messages greeted numerous visitors, including VIPs, vendors, and interviewed candidates maintained a clean reception area, including lounge and associated areas obtained signatures for financial documents and internal and external invoices made daily schedules with for workers

light collections

Costumer service

January 2006 to June 2007

The Graduation Store - Houston, TX

inventory

setting up displays

answered phones and light faxing

Filled out orders for costumers

Education

High School Diploma : 2005

Parkview Baptist High School - Houston, TX, United States 11490 Harwin Dr. Apt.1101, Houston TX 77072

Cell: 346-***-**** - *******.*******@*****.***

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