Information Technology Customer Service

S T E P H E N C . S O B O T T A

*** **** **** • Boiling Springs, PA 17007 • 717-***-**** • ********@*****.*** • www.linkedin.com/in/stevesobotta S U M M A R Y O F P R O F E S S I O N A L Q U A L I F I C A T I O N S

• Executive level leader that provides strong, visionary leadership

• Expert in process improvement and strategic operations

• Extremely adept in problem solving, team building, organizational behavior and executing people-based programs

• Experienced and effective wr itten and verbal communicator in a wide range of subjects and venues

• Superior people leadership and project management skills including project estimation, resource planning, system and process documentation and vendor relationships

C O R E C O M P E T E N C I E S

Executive Presence • Strategic Leadership • Strategic Planning • Project Management • Resource Management Customer Service • Process Improvement • Information Security • Leading Transitions • Organizational Behavior Collaborative Leadership • Excellent Communicator • Staff Development & Training • Combat Veteran E D U C A T I O N A N D T R A I N I N G

• M.A., Sociology, University of Maryland, College Park, MD, 2010

• M.S., Strategic Studies, US Army War College, Carlisle, PA, 2008

• M.S., Information Systems, Pennsylvania State University, State Colleg e, PA, 2003

• M.A., Public Administration, Western Kentucky University, Bowling Green, KY, 1998

• B.S., Communications, Illinois State University, N or mal, IL, 1988 P R O F E S S I O N A L E X P E R I E N C E

Vice President and Chief Information Officer 2015 to Present DAS Companies, Inc., Palmyra, PA

As part of the senior management team, provide leadership and strategic direction for Information Technology to ensure DAS meets its business objectives as a full service marketing and global supply chain portfolio company. Responsible for the technology vision of the company and accountable to realizing the benefits of that vision. Direct and motivate a diverse team focused on technology solutions to improve the business processes within the company.

• Built a team of 15 technology support specialists and network technicians to rebuild the entire company infrastructure

• Provide support for over 350 employees nationwide, on the road and in multiple warehouse locations

• Lead integration of Dynamics AX (ERP) and Dynamics CRM

• Manage technology budget in excess of $5 Million Director of Information Technology 2014 to 2015

College of Arts and Architecture, Pennsylvania State University, University Park, PA Provide leadership and direction for the college's enterprise computing operations, distance learning, and research computing infrastructure, including information security, information assurance, project management and oversight wired and wireless networking, desktop computing, e-mail, printing, hardware and software licensing, and help desk services for day-to-day operations, ensuring compliance with university policies and procedures. Establish the College of Arts and Architecture as a leader in the use of technology in our disciplines, particularly in relation to research and creative activity. Work in close consultation with administrators, faculty and staff to identify emerging trends, strategic directions, best practices and resources to ensure that faculty, staff and students have the information technology tools and infrastructure necessary to carry out the research, teaching and outreach missions of the college.

• Led a staff of 15 technology support specialists and network technicians

• Provided support for over 700 staff and faculty and nearly 4,000 students

• Provided liaison between College and University on all Enterprise activities

• Implemented College Information Technology budget STEPHEN C. SOBOTTA Page 2

Chief Information Officer and Director of Educational Technology 2012 to 2014 United States Army War College, Carlisle, PA

Provided leadership for the delivery of services in academic computing, distance learning, network and computer systems infrastructure and information security and information assurance, project and program management, institutional effectiveness, data management and reporting. Provide strategic and tactical planning, development, evaluation, and coordination of the information and technology systems for the college. Provided leadership in the planning and implementation of information technology resources and personnel. Cultivated an environment that valued the effective use of technology to manage business processes and communication systems that best support the needs of students, faculty and staff. Worked collaboratively with senior administration, Provost, Dean, faculty and staff.

• Led staff of 8 government civilians and over 50 contract employees

• Managed budget for contracts and equipment in excess of $5 Million

• Established priorities and provide senior level technical direction and expertise

• Aligned technology resource management and support with academic programs, curricula, and special initiatives Professor and Director of Military Sociology Studies 2008 to 2012 United States Army War College, Carlisle, PA

Served as a Professor and as the Director of Military Sociology Studies, providing sound analytical, conceptual, instructional, and research skills. Contributed to the development and core curriculum for the U.S. Army War College that addressed the subjects of strategic thinking, strategic leadership, critical thinking, creative thinking, joint service processes and land power development, and designed and taught elective courses in military sociology and public administration.

• Taught 3 core courses annually, conducted original research, and published material to educate future strategic leaders

• Designed 2 elective lessons encompassing the spectrum of curriculum taught by the Department

• Facilitated seminars and introduced students to the college’s adult-learning methodology

• Served as faculty and research project advisor to select students Director, Pentagon Information Technology Service Center 2004 to 2007 United States Army, Pentagon, Washington, DC

Selected as the First Director of the U.S. Army Information Technology Agency’s (ITA) Consolidated Customer Service Center, orchestrating all initial contact (Tier 1) Call Center Services for ITA and other Department of Defense Agencies. Provided support to over 40,000 customers, 24 hours a day, 7 days a week.

• Managed a budget of more than $5 Million and a staff of more than 100 call center technicians

• Monitored the Pentagon’s Enterprise Management System worldwide and provided operator services to other ITA service centers

• Operated call center for the Defense Continuity Integrated Network/Pentagon Continuity Information Systems

(DCIN/PCIS), ensuring the availability of mission critical information and Contingency of Operations (COOP) site

• Awarded prestigious Federal Computer Week Federal 100 Award in 2007 for innovative design and management Director, U.S. Army Information Technology in South Korea 2003 to 2004 1

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Signal Brigade, Eighth United States Army, Seoul, Republic of Korea Served as Senior Automation Officer for the theater Army Signal Brigade in the Republic of Korea, consisting of 10 distinct organizations with over 3,500 diverse employees. Established the budget and operational management of information systems throughout the peninsula.

• Orchestrated configuration management for more than 400 different automated information systems, worth an excess of $2 Million

• Coordinated the efforts of project officers into operational capabilities, executing more than $30 Million in information infrastructure installations and improvements

• Planned and oversaw the design, development, fielding and implementation of plans, policies and procedures associated with the system information security and technological concepts

• Served as senior technical advisor to the Senior Executive for automation policy and technical matters

• Translated mission needs of the organization into defined automation systems requirements Deputy Chief Information Officer 2000 to 2001

United States Army War College, Carlisle, PA

Second in charge of the organization responsible for the $10 Million information technology support mission for the U.S. Army War College (USAWC) and Carlisle Barracks. Coordinated the efforts of 85 senior military and civilian technicians, providing local area network, database, telecommunications, visual information, systems analysis, and related automation support for a senior military executives and Department of the Army civilian population.

• Provided oversight of the organization’s $3.5 Million equipment and service budget

• Executed more than $5 Million in information infrastructure installations and improvements

• Translated mission needs for the command into defined automated system requirements

• Developed strategic information systems plans and provided oversight to aid development

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