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Guest Care Agent

Location:
Orlando, FL
Posted:
June 14, 2016

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Original resume on Jobvertise

Resume:

HOMA CHOUBTARASH ABARDEH CV

Current Address : **** **** **** *****, *** Vista Blv., Orlando, Florida, USA

Telephone : +1-407-***-****

Permanent Address : Chahar Rah Khaje Rabea 4cross Street, Kashani 55, Yadollad 12, No:47

Mashhad / Iran.

Telephone : 0098-51132225363

E-mail : acu8g3@r.postjobfree.com

P ERSONAL INFORMATION

Place of Birth : Mashhad

Date of Birth : 09-05-1987

Marital Status : Single

Driving Licence : B (Iran)

Gender : Female

Nationality : Iranian

E DUCATION

2011-Jun, 2014 Master of Tourism and Hospitality (in English) (Top Student CGPA: 3.97/4)

Eastern Mediterraen University

2006-Jun, 2010 Bachelor Degree in English Literature (in English)

Ferdowsi University of Mashhad

Azadegan High School Mathematic Diploma

2001-Jun, 2005

A CADEMIC EXPERIANCE AND PRESENTATION

Evaluating the Effects of Organizational Culture and Training on Employee Retention: The

Mediating Role of Occupational Culture and Employee Satisfaction

Job Ambiguity, Training, Emotional Dissonance and Emotional Exhaustion: The Moderating

Effects of Emotional Intelligence

Perceived Crowding, Emotional Dissonance, and Their Effects on Emotional Exhaustion and

Job Outcomes: A Study in the Airline Industry.

The Role of Social Media Advertising in Motivating Costumer in Banking Services.

Impact of Cultural and Innovational Factors on Hospitality Industry: Evidence from Bodrum,

Turkey

Do Change Effects on Performance Outcome? Moderating Role of Managers Decisiveness

and Employees Co-ordination

W ORK EXPERIENCES

2015/Nov-2016/May Guest Care supervisor, Elexus Hotel (Full Time), Catalkoy, Kyrenia,

KKTC, N.Cyprus via mersin10, Turkey.

2015/Jun-2015/Nov General Manager Assistant and accountant supervisor, Merit Holiday

Club (Full Time), Alsancak, Kyrenia, KKTC, N.Cyprus via mersin10, Turkey.

2014/Jun-2015/May Assistant Hotel Manager and Account Manager (Full Time), Santoria

Holiday Village (Cyprus Xp LTD.), Kyrenia, Cyprus (with Working Permit and Insurance).

2014/Feb-2014/Jun Front Desk Manager and Marketer at Santoria Holiday Village (Full

time), Kyrenia, North Cyprus, KKTC

2012/Feb2014/May

Student Research Assistant (Part Time) in Eastern Mediterranean

Universitys Library Eastern Mediterraen University, Famagusta, North Cyprus

2013/ Jun- 2013/ Sep Front Desk Representative in HOMA International Hotel in

Mashhad, Iran

2012/ Jun- 2012/ Sep Quest Relation Supervisor in HOMA International Hotel in Mashhad,

Iran

2012/ Jan 2013/ Sep Marketing Advisor Avon, Mashhad, Iran.

2011/ SepPresent

Tutor in Strategic Management, Marketing management, Accounting,

Finance, Organizational Behavior, Proficiency English, Eastern Mediterraen University

2009/ Sep-2011/sep Translator of Kafshdozak Copy Center in Mashhad, Iran

2008/ Sep-2009/sep English Teacher in Gaj Kindergarten in Mashhad, Iran

2007/ Sep Present

Sales Manager Oriflame, Mashhad, Iran

2006/ Jan - Present English Translator (Private), Mashhad, Iran

F OREIGN LANGUAGES AND LEVELS

Farsi(Persian) : Mother tongue

English : Advance ( Fluent )

Turkish : Excellent

France : Basic A1 Level

C OMPUTER SKILLS

Microsoft Office Programmes(Word/PowerPoint/Excell/Access)

Photoshop

Windows 2007

Windows 7, 8

Internet

Networking

Akinsoft Accounting and Auditing

Akinsoft Hotel Program

Akinsoft Restaurant Program

Fidelio System

S KILLS AND ABILITIES

General Ledger Review and Assignment to Accounts - Daily

Accounts Receivable / Invoicing

Accounts Payable / Vendors

Time Tracking / Approval

Expense Reporting Review and Approval to Policy

Financial Reporting and Forecasting

Tax Filing Point of Contact with Accountant

Prepare and/or processes all requested reports

Managing activities

Ceremony and event management

Coordinating and controlling

Directing activities

Cost Control Management

Stock management

Determining direction, policy and strategy

Decision-making

Controlling quality and testing

Scheduling

Implementing and completing

Working effectively in a team

Monitoring and recording and reporting

Communicating

Planning

Teaching and training others

Interpreting and translating

C ERTIFICATE

25 May 2016 Certificate of Excellence, International Conference of Art and Science, Boston, MA, USA

23 August 2011 I3center Certificate of Excellence- Senior Network Specialist, certificate no. 830*******

BIST, Forex, Options, Derivatives

24 April 2013

13 February 2014 Time management, International Management, Human Psychology

P RESENT PUBLI CATONS AND WORKS

Evaluating the Effects of Organizational Culture and Training on Employee Retention: The

Mediating Role of Occupational Culture and Employee Satisfaction

Job Ambiguity, Training, Emotional Dissonance and Emotional Exhaustion: The Moderating

Effects of Emotional Intelligence

Destination Positioning: An Analysis of Destination Management Attitudes, Frontline

Employees Psychological characteristics on Customers Behaviour and Quality Perception (A

Comparative Study).

The Effects of Job Ambiguity and Training on Emotional Dissonance, Emotional Exhaustion

and Burnout: Mediating Role of Emotional Intelligence.

The Effects of organizational Tenure on Employees Performance; mediating role of Emotional

Exhaustion.

P UBLICATIONS

Perceived Crowding (Book); LAP LAMBERT Academic Publishing. ISBN-

May 2015

13:079-3-659-62696-8, ISBN-10: 365-***-****, USA, UK and Germany.

Perceived Crowding, Emotional Dissonance, and Their Effects on Emotional

May 2014

Exhaustion and Job Performance: A Study in the Airline Industry (Master Thesis), Eastern

Mediterranean University, Famagusta, North Cyprus, KKTC, via mersin 10, Turkey.

Karatepe, O. M., & Choubtarash, H. (2014). The effects of perceived crowding,

Jun, 2014

emotional dissonance, and emotional exhaustion on critical job outcomes: A study of ground staff in

the airline industry. Journal of Air Transport Management, 40, 182-191.

Dehghani, M., Choubtarash Abardeh, H., Nourani, S. 2013. The Impact of

September 2013

Information Cascade on Consumers Decision Making in the Frame of Brand Image within Social

Media, Marketing and Management of Innovation Journal (ISSN 2227-6718 online; ISSN 2218-4511

in print), No 3, 2013, Pg. 69-75, Sumy, Ukrain.

Rostampour, M., Choubtarash Abardeh, H. 2013. Impact of Cultural and

May 2013

Innovational Factors on Hospitality Industry: Evidence from Bodrum, Turkey; Review of Social

Studies, Law and Psychology (ISIS 2327-7017), Vol VII, No 1, 2013, Pg. 115-123, USA.

DEHGHAN, M., NOURAN, S., CHOUBTARASH ABARDEH, H. 2012. The

December 2012

Role of Social Media Advertising in Motivating Customers in Banking services. Interdisciplinary journal

of contemporary research in Business (ISSN ), Vol 4, No 8, Pg. 774-787, USA.

R EFERANCES

acu8g3@r.postjobfree.com

acu8g3@r.postjobfree.com

acu8g3@r.postjobfree.com



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