Customer Service Sales

Joya Harris

***********@*****.*** / Cell: 347-***-****

FULL TIME EXPERIENCE

Romemu Interim Membership & Development Associate Aug 2015-March 2016

Answer all incoming Membership & Development phone calls and email inquiries.

Process all new memberships and make any necessary changes to existing accounts.

Ensure payment confirmation accuracy, mailing, and receipt by customers for tax purposes.

Assist the Programming Director in creating and implementing a new member program.

Responsible for running and distributing departmental reports.

Brooklyn Academy of Music Ticket Services Representative Nov 2012-May 2015

Answer incoming individual ticket sales telephone lines.

Process individual ticket orders from inception to close.

Serve as First Tier Customer Service support and trouble shoot any issues that were received via phone, email, or social media outlets.

Ensure that customers are aware of the full range of events available at individual venues.

Ensure that all customers are clearly made aware of all terms, conditions, and procedures that apply to their order.

Update and maintain customer contact records.

FREELANCE EXPERIENCE

World Science Festival Ticketing Coordinator April 2016-June 2016

Ticketing Coordinator May 2015-June 2015

Assist Audience Services Director with ticket builds, testing, and maintenance.

Answering all Ticketing Hotline phone and email inquiries and customer service issues.

Manage VIP and Will Call check-in tables and ticket distribution at individual events.

In charge of blocking and releasing ticketing inventory upon request.

Assist with the creation and execution of the Complimentary Ticket Request policies and procedures.

Contribute to and assist with the post festival wrap report.

Tribeca Film Festival Ticket Agent April 2016

Answer incoming individual ticket sales telephone lines in the Call Center and process ticket orders.

Ensure that all customers are clearly made aware of all terms, conditions, and procedures that apply to their order.

Process all onsite Rush ticket sales at venues and answer any customer questions.

Line Manager April 2014

Manage the volunteer crew and organization of ticket lines and attendees at venues.

Facilitate all rush sales with Theater Manager and Box Office staff.

Ensure that all on-site patron inquires were answered and provided with accurate information.

Bryant Park Corporation Public Programming Assistant May 2014-Oct 2014

Assist with the coordination of public events in the park including equipment setup and break down, and maintaining accurate records of all event attendees.

Work closely with senior events/operations staff to resolve issues during events.

Ensure that customers are aware of the full range of events available at individual venues.

Serve as Park Ambassador and answer any customer questions from the public regarding park amenities, activities and local attractions.

EDUCATION

Sept 2010 CUNY Baruch College, NYC

BA in Corporate Communication

TECHNICAL SKILLS Microsoft Office (Word, Excel, PowerPoint, Outlook), Ticketing Systems (Tessitura, Eventbrite), SalesForce, GoogleDocs, Adobe (In-Design and Photoshop)

Contact this candidate