Customer Service Representative
Resume:
Ontario Tremayne Mitchell
***** ****** ***** ***** *******, Texas 77064
561-***-**** ******@*******.***
Objective
Obtain a position as customer service representative, where my customer relations experience can be fully utilized to improve customer satisfaction and promote the company’s brand name.
Key Skills and Qualifications
Problem Analysis Problem Solving Organizational Skills
Customer Service Orientation Adaptability Initiative
Strong Interpersonal Communication skills
Languages – Fluent in English
High school diploma
Work Experience/Background
Bellhop/Porter SeaClub Hotel and Resort Fort Lauderdale, FL 2013 – 2013
Assist guest with taking luggage to the room and makes sure the room was acceptable to the guest
Answer questions about services at the hotel, so the guest will be knowledgeable of all the hotel has to offer
Explained features of room, such as operation of radio, television, and night-lock, and how to place telephone calls
Delivered messages and runs errands
Delivered room service orders
Picked up articles for laundry and valet service
Called taxi for guests
Customer Service Representative/Detail Manager Mitchell Detailing Services
Baco Raton, FL 2009 – 2013
Directed and supervised detail team who was responsible for re-conditioning, detailing, and washing cars
Ensured all finished work meets Mitchell’s quality standards
Ensured efficient workflow through the shop, including vehicle check-in, customer deliveries, and lot management
Ensured proper usage, storage, and inventory of cleaning chemicals and other supplies
Ensured the automotive shop & cars are clean, neat, and meet safety standards
Forecasted detail requirements
Performed other duties as required such as cleaned interior and exterior with hand, brushes and other relevant equipment; polished vehicle and dry exterior, windshields, windows and mats; vacuumed interior and add air fresheners
Ontario Tremayne Mitchell Resume
Customer Service Representative/Telemarketer Imperial Majesty Cruise Line
Fort Lauderdale, FL 2008 – 2009
Contacted individuals by telephone in order to solicit sales of cruise vacations
Explained cruise services and prices, and answered questions from cruiser
Obtained cruiser information such as name, address, and payment method, and entered orders into computers
Recorded names, addresses, purchases, and reactions of prospect cruisers contacted
Adjusted cruise sales scripts to better target the needs and interests of specific individuals
Answered telephone calls from potential cruisers who have been solicited through advertisements
Telephoned or wrote letters to respond to correspondence from cruiser or to follow up initial cruise sales contacts
Maintained records of contacts, accounts, and orders
Education
Tallahassee State Board of Education
GED
Tallahassee Community College
Video and Radio Broadcasting
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