Customer Service Medical
Resume:
Antoinette Y. Harrison
Ave. Apt. ***
Oakland, CA 94605
510-***-**** *********************@*****.***
Summary of Qualifications:
● 7 years of Medical Office Administration, Medical Records
● Knowledge of Microsoft Office Suite: Excel, Powerpoint, MS Word, and Outlook, Epic, Internet
● 20 years Customer Service Experience
● Experienced working in fast paced environment
● The ability to treat confidential matters with discretion
● Able to multi task effectively, Ethical, discreet and dependable
● Scanning Documents, Medical Terminology
Work Experience
California Pacific Medical Center (Maxim Healthcare Staffing) 12 2014 to Present Medical Records Abstractor San Francisco, CA
● Performing clerical, customer service, and scheduling activities in a medical office, clinic, or hospital setting
● Able to operate basic office equipment such as copier, fax, multi line telephone, email, and computer software
● Chart abstracting, data enter patient's documents into Epic computer system Stanford Hospital & Clinic 2 2014 to 7 2014
ROI Specialist I Redwood, CA
● Retrieve all patients information using the Epic software system
● Processing all ROI requests such as Patients, Insurance, Continuing Care and Disability
● Assist hospitals/clinics with STAT requests by printing, faxing and photocopying patients records
● Greet patients, answer incoming calls and assist with any other general office duties Alta Bates Summit Medical Center (Aerotek) 12-201*-*-**** ROI Medical Records File Clerk Berkeley, CA
● Sort and scan all loose filing in TD order, drop file into patients charts
● Pick up all loose filing and charts from all departments within the hospital
● Retrieve all patients information using Epic software system
● File patents charts back on shelves and assist with any other office duties
● File and purge records and assist with any other general office duties Integrity Document Solutions Inc. (UCSF) 2-201*-**-**** ROI Medical Records Clerk San Francisco, CA
● Processing all ROI request s such as Patients, Insurance, Continuing of Care and Disability
● Assist hospitals / clinics with STAT requests by printing, faxing and photocopying patients requests
● Answer all incoming call and assist with any other general office duties Alta Bates Summit Medical Center (Kforce Healthcare Staffing) 6-201*-*-****
ROI Medical Records Clerk Berkeley, CA
● Sort and file loose filing in TD order
● Enter and retrieve patients data by using Softmed computer system
● Locate and deliver patients charts requested by hospital departments
● Assist with any other office duties
Alta Bates Herrick Rehabilitation Center (Aerotek) 2 2010 to 3 2010 ROI Medical Records Clerk Berkeley, CA
● Sort and prep loose material and assemble new batches to be scanned
● Complete forms by transferring data from one source document to another
● File patients charts on shelves
● Locate and deliver patients charts requested by hospital departments
● Enter and retrieve data using Softmed computer system
● Answer incoming calls and assist with other office duties Education:
Associates Degree in Medical Office Administration 1 2010 Health College Hayward, CA
Professional References
Tiffany Del Bosque, Credentialing Coordinator
Maxim Staffing Solutions
850 Montgomery St. Ste. 350 San Francisco, CA 941**-***-*-** 8 950
Nina Samiti, Health Information Supervisor
Stanford Hospital & Clinic
450 Broadway St. Redwood City, CA 94063
April Jordan, Health Information Supervisor
Alta Bates Summit Medical Center (Merritt Campus)
350 Hawthorne Ave. Oakland, CA
Tiffany Lewis, Release of Information Supervisor
University California, San Francisco Integrity Document Solutions, Inc. 185 Berry Street, Suite 2000 San Francisco, CA 941**-***-*-** 2 221
Andrea Shryock, Health Information Manager
Alta Bates Summit Medical Center 2450 Ashby Ave. Berkeley, CA 947**-***-*** 2 826
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