Customer Service Sales

Rimma Abulkhanova

Tel: +971-**-**-**-** *

E-mail: ********@******.**

Address: Dubai/UAE

Career Objective:

Seek a position that would enable me to use my talent, skills, experience, education,

Problem-solving abilities, outgoing attitude, as well as contribute to the organization's goals

Professional Profile:

Excellent interpersonal skills, ability to work with others, in both supervisory and support staff roles, confident poised in interactions with individuals at all levels. Aspect leaning with imaginative scheme implementation and able to do multi-task effectively.

Education:

Master degree of Foreign Language – Omsk State University 2000-2005

Courses attended:

oEnglish and Germany translations courses .

oGeneral Management.

oCustomer Services & Public Relations .

oPsychology and social personality.

Work experience:

Desert Gate Tourism February 2015 – till present

Position: Experience Advisor

Duties:

Meeting, accommodating guests in the Hotels

Making transfers to and back from the airport

Guide and inform the guests about the country, hotel, excursions program …

Advise and sell trips, excursions and other entertainment for the guests.

Handling the system for booking trips

Achieve the sales target in excursions and focus on increasing sales

Accounting

Maintain good relationship with providers and suppliers of all the trips

Build and maintain customer relationships in order to provide excellent service

Communicate with guests to assess their needs, provide assistance in satisfying those needs

Focus on selling and up selling

Monitor sales and generate a daily sales report

Answer guests' questions, and provide information about excursions

Issue receipts, refunds or change due to the guests

Resolve customer complaints effectively, either by dealing with them personally or passing them on to the manager

Other work experience

1. Biblioglobus and Voyage Tours / Cyprus/ UAE March 2011– February 2015

Position: Hotel Guide/Representative of Tour operator/Sales Agent

2. Labirint Company / Finland December 2010-February 2011

Position: Hotel Guide/ Excursions Guide

3. Ulusoy Kemer Holiday Club/ Turkey March 2008-December 2010

Position: Receptionist

5. Pegas Touristik/ Turkey and Thailand February 2007- March 2008

Position: Travel Guide/Sales Agent

6. RMA Developments / Melbourne, Australia October 2005 – October 2006

Position: Personal Assistant.

Duties:

- Managing executive staff schedules, appointments, communications, meetings, and travel arrangements.

- Organizing and coordinating all administrative aspects of day-to-day activities and related support for the General Manager and other senior executives to ensure that the operations are maintained in an effective, up-to-date, and accurate manner.

- Providing high-level research, communications, support and project management in support of the executive team.

- Assisting executives in preparing meetings, documents and presentations. Taking notes in business meetings and creating clear and concise minutes and reports.

- Proofreading documents for accuracy, grammar, and organization.

- Staying current on all company procedures and policies, and setting up systems and process to ensure that management is in complete compliance.

- Maintaining confidentiality in all aspects of client, colleague and company information. Demonstrating the ability to exercise good judgment and discretion when managing sensitive issues.

- Creating and managing a system of filing and retrieving office records and documents, both digitally and in hard copy.

- Responding to common inquiries or complaints from guests, government agencies, or members of the business community.

- Working closely with other members of the management team to better understand and effectively manage team-based and individual goals and business philosophies while maintaining high levels of facility quality and guest satisfaction.

- Actively demonstrating a strong personal commitment to the business vision. Showing an entrepreneurial mindset that helps the organization evolve, innovate, and remain as leading edge and effective as possible.

- Performing other reasonable duties as requested by senior management.

- Screening phone calls, enquiries and requests, and handling them when appropriate;

- Organising and maintaining diaries and making appointments;

- Dealing with incoming email, faxes and post, often corresponding on behalf of the Partner

- Carrying out background research and presenting findings;

- Producing documents, briefing papers, reports and presentations;

- Organising and attending meetings and ensuring the manager is well prepared for meetings;

- Liaising with clients, suppliers and other staff.

- Organising and preparing agendas and papers for board meetings, committees and annual general meetings

- Taking minutes, drafting resolutions, lodging required forms and following up on actions from meetings;

- Overseeing policies, making sure they are kept up to date and referred to the appropriate committee for approval;

- Maintaining statutory books, including registers of members, directors and secretaries;

- Dealing with correspondence, collating information and writing reports, ensuring decisions made are communicated to the relevant company

- Monitoring changes in relevant legislation and the regulatory environment and taking appropriate action;

- Taking responsibility for the health and safety of employees and managing matters related to insurance

- Developing and overseeing the systems that ensure the company complies with all applicable codes, in addition to its legal and statutory requirements.

Sibirskaya Touristic Company / Omsk - Russia June 2004 – October 2005

Position: Office Receptionist

Duties:

Overseeing the smooth and efficient running of all aspects of the office

Leasing with couriers, dispatch teams and managing the post in and out

Establishing stationary requirements for the office

Identifying the training and development needs of the staff

Coordinating and communicating activities for the office, including all employee events

Maintaining executive calendars and meeting agendas, preparing materials used in executive presentations and make travel arrangements.

Organizing and maintaining files and office libraries of books, papers and digital media.

Researching and preparation of reports - delivering key projects to tight deadlines.

Negotiating with suppliers, purchasing supplies, maintaining leased equipment and managing stockrooms

Training new staff members

Arranging travel bookings

Personal skills and abilities:

Communication skills/presentation

honesty/integrity

hard worker/initiative

work well with others

friendly/sociable

punctual, flexible, responsible

great customer service

ability to handle stress

Additional skills:

Familiar with Computer, Internet and Microsoft Applications

Office equipment – Fax, Printer, Scanner, Xerox

Driving license (B)

Personal details:

Date of birth : 16.11.1983

Nationality: Russian

Status : Single

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