Manager Customer Service

Personal

Profile

Name Kan, Sze Wai Raze

Contact details

Last Position

Sun International

Auction Limited

Experience

Mobile: (852-****-****

Email: ******@*****.***

Operation Manager

Sun International Auction Limited

Sun International Auction Limited (Mar 2015 – Mar 2016) Raze joined Sun International Auction Limited in Mar 2015. She was appointed as Operation Manager to lead the Operation Team and handle the event’s operation.

The duties of her are :

• Reporting directly to director

• Coordination and communication between Specialists, Department Heads, Management.

• Supervising the progress of all departments in all events

• Guiding the daily work flow of CS and logistic team

• Managing operation team

• Organize minimum of 6 exhibitions, private sale and auctions yearly

• Business development

- maintaining close relations with agency

- approaching new channels and association for cooperation

• Business research

- Analysing sales trend

- estimating the potential loss and profit for new projects

- evaluating the benefits and disadvantage for new projects

- setting action plan for new projects

• Event planning

- setting yearly event schedule

- sourcing and filtering venue rental options and negotiating in price

- setting manpower allocation

• Event production management

- proposing event production theme and layout

- setting schedule for move-in and move-out for all vendors and respondant

- supervising construction work

- deciding artwork display setting

- selecting and testing light for artwork display

• Logistic arrangement

- sourcing professional handler

- providing advice and arranging local and international logistic for consignment item

- supervising on logistic procedure and quality checking for shipment of luxury artwork and jewellery

• Insurance arrangement

- sourcing suitable package for insured items

- terms negotiation

- verifying and submitting insurance details

• Preparing quarterly sales report for Sun International Auction Limited.

• Preparing revenue forecast for Sun International Auction Limited.

• Handling ad hoc projects and assignments.

Pre-Sun

International

Auction Limited

Experience

Ravenel Auction Hong Kong Limited (Sep 2013 – Feb 2015) Raze joined Ravenel Auction Hong Kong Limited as Operation Officer and later promoted as Operation Supervisor. She was primarily responsible for operational duties throughout auction events and office maintenance.

Her job responsibilities include:

• Managing Hong Kong operation team

• Organizing 4 exhibitions and auctions yearly.

• Event planning

- setting yearly event schedule

- sourcing venue rental options and negotiation in price

- assigning job duties for in-house staff throughout the event

• Event Production coordination

- setting schedule for move-in and move-out for all vendors and respondant

- supervising construction work

- coordination and communication between Specialist, Department Head and vendors.

• Logistic arrangement

- sourcing professional handler

- arranging local and international logistic for consignment item

- arranging custom declaration for shipment

- supervising on packing and logistic procedure for shipment o luxury items such as artwork, Chinese works of art pieces and jewellery

• Insurance arrangement

- sourcing suitable package for insured items

- terms negotiation

- verifying and submitting insurance details

• Set up new offices and office relocation:

- liaising with building management

- working with designers, contractors and vendors for office renovation and relocation

- preparing budget planning for renovation and relocation negotiating with vendors on purchasing office furniture and equipment

- overviewing office renovation and liaise with Administration Department and Management of various departments on office relocation

• Handling ad hoc projects and assignments.

Summer Internship

Wah Luen Typewriter Co. Ltd (Aug 2011 – Aug 2013)

Raze joined Wah Luen Typewriter Co. as Account and Shipping Assistant in Aug 2011 and later promoted as Account and Shipping Officer.

Her job responsibilities include:

• Reporting directly to director

• Preparing quarterly order forecast

• Arranging machine testing and certification by German Central Bank

• Organizing and attending minimum of 4 local and overseas exhibition yearly

• Product development

- studying the trend and need in market

- liaising with engineers for custom made request

- overviewing the progress of factory

- conducting testing and providing feedback for improvement

• Account servicing

- conducting regular client visits worldwide

- preparing presentation for new longue models

- managing more than 60 accounts worldwide including Europe, Asia and Middle East

- preparing invoice and shipping documents for shipment

- managing all account receivables due from clients

- preparing reminders and statement of outstanding debts to clients.

• Logistic arrangement

- monitoring transportation progress of 20 worldwide shipments averagely per week including Europe and Asia etc.

- arranging custom declaration for imported and exported shipment

• Organizing and attending minimum of 4 local and overseas exhibition yearly

• Handling telephone enquiries from clients.

• Handling business correspondence with clients.

• Coordinating between clients, administrators and department managers for debt enquiries.

Jungle Playroom (May 2010 – Sep 2010)

Raze joined Jungle Playroom as part-time assistant centre manager in 2010 Summer time.

She was mainly responsible for organizing festive promotional event to boost up the popularity of the centre. She was in charge in the marketing planning and implementation so as the event. Insight Learning Centre (May 2009 – Dec 2009)

Raze was recruited as a part-time centre manager. She held a strong connection with tutors and parents to provide updated news and feedback for both parties. She was assigned with operational duties K.M.Cheung & Co. Solicitor (May 2008 – Sep 2008)

She joined as a trainee. Her main duties were to assist in communication between barrister and client. Recording and reporting of case development is part of her role. She had to attend court hearing and documentation preparation too.

Education

BA in English for International Corporate Communication (Second Class Honors)

University of Central Lancashire

Computer Literacy Microsoft Word, Excel, PowerPoint, Adobe Photoshop Secretarial Skills Typing: 70 wpm

Language

Reference

Availability

Current salary

English, Cantonese, Mandarin

Mr. Ivan Wan

General Manager

Sun International Auction Limited

Mr. Tommy Wu

Operation Manager - Taiwan

Ravenel Auction Hong Kong Limited

Mr. Philip Lee

Director

Wah Luen Typewriter Co.Ltd

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