Customer Service Technician

Jose Perez

New Milford, NJ ***** / 201-***-**** ● ***********@*******.***

SUMMARY

Focused, goal oriented self-starter with extensive experience in electrical engineering, HVAC, digital electronics, and computer

networking and hardware. Efficient and productive professional with strong communication and customer service skills and the

ability to assess electrical issues to provide the best service. Bilingual (fluent in English/Spanish). Seeking a position as an

experienced Electronic Technician allowing for full use and advancement of various skills, talents and capabilities.

EXPERIENCE

Perez Communications and Electronics Inc., Belleville, NJ

Founder/President 10/1992 – 5/2015

• Assisted in installing radios in Taxi cars

• Troubleshooting / repairing / programming

• Assisted customers with prizes of items such as radio, cameras, etc.

• Communicated customer requests to management.

• Ensure excellent customer service by providing information, resolving problems, and answering questions for employees and

customers.

• Providing guidance and motivating employees to achieve peak productivity and performance

• Assist in training of employees to enhance sales skills and to grow with the company.

• Attends monthly managers meeting, communicates and follows through on information from the meetings.

Baez & Rannik, S.A., Santo Domingo, Dominican Republic

Shipping Agent 3/1980 – 7/1989

• Served as agent in planning ship operations; worked in various departments and led several projects and teams during the course

of career.

• Operated as Assistant / Berthing and Discharging Master of Shell Tankers at Single Buoy Mooring (SBM) ship, is general

cargos, LPG, containers ship and tankers (1987).

• Liaison to The Floating Technology Company / Floatech; handled all aspects of project site refinery; located and delivered steel,

dynamite, food, daily project programs, etc.; point of contact between company and refinery; answered any questions and

concerns and directed individuals to appropriate parties.

• Custom and Liaison Officer to Defineria Dominicana de Petroleo, S.A. / Refiromsa (1987-1988)

• Worked as assistant / Shell Captain A. Preston Mooring and Loading Supervisor of L.P.G and W.O.P Tankers in Rio Haina Pilot

station at Four Points Conventional Buoy Mooring (CBM) at sea, one mile away from shore (1989)

Diemi Executone, Dominican Republic

Intercommunications Department 1/1980 – 3/1980

• Assembled, troubleshooted, repaired, programmed, aligned and installed car radios for taxi drivers.

MILITARY EXPERIENCE

Dominican Republic Navy 1/1970 – 1/1980

• Boot Camp /Trained

United States Navy 3/1973 – 9/1987

• American language course (1973); Basic electricity and electronics (1973); Instructor Basic (1974); U.S. naval “ic” electrician

class “C” and technician, electronics, computer, radio, radar, sonar, TV, broadcasting, transceiver, dish antenna, IC, mechanical

gyrocompass, electric motor rewind (1980)

EDUCATION

College Of Technology (TCI) Electrical Electronics Engineering, NY (2007-09)

Bergen County Technical School, Hackensack, NJ (2011-14)

Mainstream Engineering Corporation, HVAC Clean Air Section (608) type Universal

Mainstream Engineering Corporation HVAC Technician Certification EPA Clean Air

ADDITIONAL SKILLS

SMPS power supply, Cisco networking, Residential Wiring / Air conditioning, HVAC Controllers / Boiler, AC/DC motors, Soldering /de-

soldering electronics components / troubleshooting / repairing, Plasma TV, Monitors.

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