Business Develepoment

Jeffery D. Harris (Page * of *)

JEFFERY D. HARRIS, PMP

*** ***** ***** *******, *******, TN 38117

Cell: 901-***-**** / Home: 901-***-**** / Email: ************@***.*** EXECUTIVE SUMMARY

15+ years successful hospice client engagement, administrative leadership, healthcare and business development. Adept in building market share and sales for healthcare services and working closely with physicians, nurses, and a host of clinical service providers. Successful in developing a network of medical community contacts which can be tapped in gaining an audience for marketing of services and products. Experienced in leading projects, managing project issues, resources and contract milestones. Proven successful reporting, analytical and problem solving abilities; exceptional written and verbal communication skills. Strong interpersonal and organizational skills. Proficient in Microsoft Word, Excel, PowerPoint, Outlook and Project. CORE COMPETENCIES

Project leadership & coordination

Account management

Client relations development

Customer service and issues resolution

Strategic planning

Process improvement

Developing & managing promotions

Presentations & public speaking

Marketing & sales of intangible products

Staff training, oversight & development

PROFESSIONAL EXPERIENCE

Methodist LeBonheur Healthcare-Hospice Division August 2014 - Present Business Development Executive

Responsible for the growth of revenue for all post-acute care service areas, through an increase in referrals while simultaneously increasing our footprint in the community.

Coordinate and facilitate presentations to C-suite, healthcare providers and community organizations to promote post-acute care service areas, identify performance improvement opportunities and improve customer retention.

Serve as the SME on a team of post-acute care nurses, medical directors, and intake staff to ensure the seamless coordination of referrals.

Perform monthly analysis of referral data to identify opportunities for revenue growth.

Increased hospice admissions by 48%.

Increased home health episodes by 76 episodes per month.

Worked with leadership to develop the Post-Acute Care Nurse Model for the home health division and upgrade the Hospice Liaison Model for our hospice division.

Developed partnerships with all of the Methodist Hospital campuses to increase the presence of our team members and to help decrease their readmission rates.

Introduced community organizations to the Hospice Residence.

Lead the effort to reevaluate and revamp the company’s community outreach programs.

Worked with the Alliance leadership to develop a business model that is more user friendly. McKesson Pharmaceutical, Memphis, TN September 2013 – July 2014 Material Handler

Responsible for performing the physical tasks involved in the shipping, receiving, storing, and distributing of products.

Pulled and filled orders using the distribution center’s technology.

Demonstrated teamwork and commitment by helping out in the various areas of the distribution center.

Worked with the team leaders to increase the level of efficiency in the order filling process. Jeffery D. Harris (Page 2 of 2)

Methodist LeBonheur Healthcare – Methodist Hospice October 1996 – September 2010 Territory Manager

Analyzed market information including, but not limited to, economic, social, demographic, geographic, competitive landscape awareness, market trends, strategy development and implementation, consumer and brand awareness. Presented research findings, opportunities and challenges; participated as a contributor in strategy formation for new market entry.

Launched a focused and well-planned sales and business development and marketing program to build awareness and referrals for the hospice division.

Increased referral activity by 42%; achieved revenue quota on a 98% basis.

Increased physician participation by 36%; increased physician office referrals by 52%.

Project team member for the development of “Camp Bravehearts” Family Grief Camp.

Facilitated Diversity Awareness Training.

Team member of the project that created a streamlined patient referral process.

Served as a front line contact to ensure high quality customer engagement.

Team member of the project that created a minority outreach program for hospice care.

Fostered the growth and development of the division, serving in a key communications, public speaking, negotiation and strategic planning capacity.

Educated patients and families about the benefits and features of the hospice medical benefit. Tempus Staffing Service, Memphis, TN August 1995 - October 1996 Staffing and Sales Specialist

Served in a front-line business development and account management role to identify and build relationships with new clients and build sales across account base.

Instrumental in building the branch employee pool through employee retention and maximizing sales opportunities.

Monitored contracts, employee pay rates, managed payroll disbursement and budget for the branch.

Monitored employee performance and account satisfaction. Boy Scouts of America, Jackson, MS April 1993 - August 1995 District Executive – Andrew Jackson Council

Utilized strategic planning, organizational and resource coordination skills in managing teams of volunteers to achieve Council’s goals & objectives, building visibility & participation, volunteer recruitment and fundraising campaigns

Established a two-year record of leadership excellence in developing, planning, implementing and organizing the District’s Scouting program and meeting Council and District goals and objectives of growth development.

Delivered presentations to area churches and community groups for the sponsorship of the Scouting program.

Conducted site visits to troop scout meetings to assess compliance with national policies and guidelines.

Conducted fund raising campaigns

EDUCATION

Project Management Professional (PMP) Certification, Project Management Institute BS, Business Management, Jackson State University

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