Customer Service Manager

R

oland Bryant

Phone: 714-***-**** Email: **************@*****.***,

customer service / Retail Management / Transportation Dynamic, hard-working, and team-oriented professional with extensive experience in customer service, retail management, and transportation seeks an opportunity to achieve greatness and contribute to the overall success of a company. Excellent interpersonal, organizational, and written and verbal communications skills; innate ability to build rapport with clients, customers, and colleagues and succeed in deadline-driven environments. Skilled in answering customer inquiries, accurately providing information to ensure resolution of product/service complaints and ensure customer satisfaction.

A

reas of Expertise

* Customer Service

* Paperwork

* Transportation/ Driving

* Time Management

* Purchase Orders

* Inventory

* Microsoft Windows

* Microsoft Word

* Microsoft Excel- Beginner

professional experience

CRST Van Expedited, Inc., July 2010 to November 2010, OTR Driver

* Handled the transportation and storage of materials.

* Drove the truck in accordance with safety standards, policies, and procedures.

* Performed paperwork and provided excellent customer service.

* Maintained timelines while driving from the west to east coast. Ralph’s, Garden Grove, CA November 1988 to June 2010 Seafood Department Manager/ Meat Clerk

* Wrote purchase orders for seafood.

* Provided exceptional customer service and answered general questions about the department.

* Worked directly with the food following store policies and FDA regulations.

* Maintained product and store knowledge to better serve customers. education

Certification, January Cypress 2006 College, State Journeyman Meat Cutter Card to January 2008

Achievement

As a Service Coach at Ralph’s, the store achieved 100% in Bottom of the Basket The only store in the district to accomplish this achievement

Contact this candidate