Administrative Assistant Customer Service

C

hristopher L. Carmichael Senior-Level Administrative Assistant

862-***-**** ****************@*****.***

Top-performing, highly motivated Administrative Professional with 20+ years of experience in improving day to day office functions, managing staff, and coordinating key projects. A proficient “go-to” person with strong initiative and exceptional skills in working with internal customers. Successful history of increasing office efficiency through file management, and setting up computers and peripherals. Capable of thriving in high-stress environments, demonstrating focus and organization to ensure timely and accurate results. Respected by colleagues and relied upon by multiple departments. Recipient of multiple achievement awards.

Office Administration

Quality Control

Revenue & Profit Growth

Business Development

Relationship Building

Microsoft Word & Excel

Sales Planning & Marketing

Staff Training & Leadership

Microsoft PowerPoint

Project Management

Problem Resolution

Lotus Notes

Professional Experience

DELAWARE NORTH East Rutherford, NJ September 2015-January 2016

Concession Supervisor (Seasonal)

Provide customer service and food preparation and service during special events and programs.

Verify all starting cash funds and process deposits at the end of the shift.

Record and submit completed inventory after each shift.

Responsible for supervising and managing twenty employees.

Ensure that items are in stock and ready for use.

Follow appropriate safe food handling procedures before, during, and following all events.

RICHOH AMERICAS CORPORATION West Caldwell, NJ December 1995-November 2014

Senior Administrative Assistant December 1995-November 2014

Applied critical organizational skills to successfully manage 50+ employees and coordinate multi-disciplinary teams through all phases of special projects. Accurately assessed and fulfilled necessary equipment and office supplies. Recorded and scanned documents into filing systems of multiple departments to ensure completeness and uniformity.

Key Achievements:

Recipient of multiple achievement awards.

Improved Quality Control standards through recommendations based on accumulated data.

Mailroom Clerk June 1995-May 1996

Setup mailboxes with efficiency and accuracy, sorted and distributed mail throughout company.

Assisted Office Services in supplying necessary equipment to trade shows.

SONNY’S COOPER DELI Newark, NJ February 1989-April 1995

Deli Manager

Performed management duties for multiple areas of business, including product storage, maintenance and rotation activities to prevent damages or spoilages, effectively reducing revenue loss.

Assisted in preparation of inventory and contributed to the design of sales budgets.

Analyzed profit and loss statements, recommending and implementing necessary improvements to meet store goals.

Education

CERTIFICATE IN ELECTRONICS

NEW ENGLAND INSTITUTE OF TECHNOLOGY Cranston, RI

CERTIFICATE IN COMMUNICATIONS

PROVIDENCE COLLEGE Providence, RI

Professional Development

STREETWISE PARTNERS CAREER VENTURES PROGRAM September 2013-December 2013

Worked with cross-industry business professionals from top-tier companies to complete program weekly deliverables.

PHOENIX DEVELOPMENT Middlesex, NJ January 2013-March 2013

Active participant in management development seminar.

Volunteer City of East Orange, Senior Citizens Council (Present)

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