Troubleshooting applications ranging from java, in house applications, browsers, Microsoft suite 2010-13, AS400 system issues, and citrix applications

04/2015 - 09/2015 Sutherland Global Assist by AOL Consultant Syracuse, NY

Help Desk Support

Answering calls from home customers

Remoting into computers to resolve technical issues

Troubleshooting tablets, smart phones, windows/mac computers, printers, peripherals

Troubleshooting home networks

Troubleshooting both hardware and software issues

Resetting customer account passwords

Making customer account changes

09/2014 – 12/14 Frontier Communications Rochester, NY

Internship

IT security managing access and permissions to newly created employee accounts company wide

Answering calls related to internal technical issues software or hardware related

Configuring frontier staff networks, printers, and computers.

Using a ticket system and resolving the issues employees are having

08/2012 - 04/2015 Dunkin Donuts Liverpool, NY

Shift Leader

Handling supervisor responsibilities

Responsible with providing tasks for crew members

Handling and talking to customers and resolving their complaints

Responsible for crew members breaks, verifying drawers, money drops.

01/2007 - 02/2012 ICTG Syracuse, NY

Web Development

Content changes to ICTG customer websites

Working with HTML, PHP, and open source tools such as DNN, to modify customer websites

Help desk support for ICTG business customers

EDUCATION:

June 2012 Liverpool High school Regents High School Diploma Liverpool, NY

Current Onondaga Community College Computer Information Science Associates Degree

Syracuse, NY

References for Benjamin VanDusen

Keith Richardson

Frontier Communications

Developer

Rochester, NY

(315-***-*****

Karen Arnold

Regional Manager

Dunkin Donuts

315-***-****

Shawna Phipps

Manager

Lia Sophia

Liverpool, NY

315-***-****

*************@*****.***

Karen Cross

Regional Manager

Lia Sophia

Syracuse, New York

315-***-****

*****.******@*****.***

Contact this candidate