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Manager Customer Service

Location:
Argentina
Salary:
80 K/year
Posted:
June 13, 2016

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Resume:

Hernán M. Blanco Rodríguez Peña ** ** *A (****) Buenos Aires,Argentina

Phone : :541*-******** . e-mail: **********@*****.***.**

celphone 549**********

Professional Profile

Industrial Engineer,,Over 20 years as Operation Manager and Plant Manager, Lean Manufacturing, Six Sigma Black Belt and TPM Specialist Master on Business, Finance Master on Business,, solid experience on Manufacturing, Logistics and Quality,results oriented,very good Team management,conflicts and negotiation. Ex Andersen Consulting Consultant. Working on International and Regional Projects .ISO 9001 Qualification in five Companies, TS16949.a

bour Experience

F. Lacoste Consultant and IIL Representative 2014-Actual

(Lean - TPM Total Productive Management Consultant

IIL trainer at USA and Mexico for Lean and Six Sigma user by e-learning

Temporary Plant Manager – Lean and TPM Consultant - -

Prentex ( Textil Company ) OEE +23 %,DPMO -15 %,WIP -22 %, DFSS,DMAIC Methodology,PDCA,

Kaizen, Quick changeovers,SMED

Metalurgica Calviño ( Heavy Metal Company ) –,OEE+ 30 %,,DPMO -15 %,Scrap -18 %,WIP -25 %

Agira ( Gas Compressor ) OEE +25 %,DPMO -22 %,Scrap -30 %, Cycle time -18 %

Alpargatas :Lean Six Sigma Project ( Injection ) :OEE+23 %,DPMO -18 %,WIP -30 %,SCM fullfitment + 95 %

FyV Manufacturing 2012-2013

(Car Parts Manufacturing- Steering Systems)

Plant Manager - Lean Six Sigma Leader

Responsibility for : Manufacturing,Logistics Quality,Tooling,Planning, Engineering and Maintenance -

I improved Plant efficiency % OEE +25 %, and Customer Service 98 % . DPMO -22%,WIP -30 %,Cycle time -20%

I Implemented Kaizen, Smed,PDCA,Quick changeovers, And TPM Program, And JIT on Assemble Lines,TS 16949,

Project Leader on Lean Manufacturing and TPM : CNC, Stamping, Injection, Mechanized ;TS16949

Budget Control Implementation, Operation cost reduction -12 %,Overtime -30 %,Down time -18 %,

Etar Manufacturing 2010-2012

(Car Parts Stamping,CNC,Injection )

Plant Manager -

Project Leader on Lean Manufacturing and TPM : assembly Press, Injection,CNC

Responsibility for : Manufacturing,Logistics Quality,Tooling,Planning and Maintenance -

I improved Plant OEE 85 %, and Customer Service 95 %. WIP -25%,DPMO -17 %,Scrap -15 %,Downtime -25 %

I Implemented Kazen,Smed, PDCA, Quick changeovers,5S, TPM Program, PAPQP TS16949

I reduced cycle time CNC Set Up - 20 % ; FMEA, Kaizen,5S,8D,TS16949

Ball- San Luis City- 2007-2010

(Consumer Goods Aerosol Packaging )

Operation Manager- Project Leader on Lean Manufacturing Six Sigma and TPM with USA Team

Responsibility for : San Luis Plant whole Operation (BU ): Sales, Financial, Manufacturing,190 workers-

Responsibility on : Tops and Bottoms ( Stamping ) and lithography and Mechanized Operations

I improved efficiency :Stamping 20 %, ; Mechanized 25 %.Printing 19 %,DPMO -20%,WIP -18 %,c time -15 %

I overhauled 7 Bliss Presses on Stamping and Implemented Preventive Maintenance Program I Implemented :

SMED, PM Program, Process Control at Operations Areas,Kaizen, DMAIC and DFSS,5S,Quick changeovers

I reduced Tops Imports Parts substituted by Local Parts Efficiency increased 25 %, Savings 1 M U$S/year

Gamar Manufacturing 2003-2006

(Stamping and Assembly car parts)

Operation Manager

Project Leader on Lean Manufacturing and TPM and TPS ( Toyota Production System )

I eliminated shutdown on Assembly Car Lines (Ford, Toyota,and Dalmier Chrysler) achieving the Delivery 99,5%.

I improved Manufacturing OEE from 70 % to 90 %,DPMO -23 %, WIP -18 % on Stamping,Assembly ( Roll Bar )

and Mechanized ; Team Member on Dealing new contract with Ford selling 5 M U$S/year – Focus parts –

I defined a new agreement with the Union reducing overtime 40 % and implementing Production Bonus

I implemented SMED ( Single Method Exchange Of Die )Kaizen,5S,:reducing set-up time 40 % on Press Process

Team Leader for 1000 Tns Press Installation : Start-up and Trail run,TS 16949 and ISO 14001

USCAN- Formametal 1999-2003

(Consumer Goods Tin Cans Manufacturing)

Plant Manager and Lean Manufacturing Leader

Staff member who turned from negative results in 2000 to profits in 2002.

Lean Manufacturing and TPM Project

I implemented a Supplier- Customer strategy improving Customer Service (OTIF) 100%. I implemented a Training Program achieving OEE from 58% to 85%. DPMO -19 %, WIP -15 %,Scrap -18 %,Accidents -25 %,Kaizen,PDCA, Quick Changeovers

I implemented a Preventive Maitenance Program reducing lines shutdown 20 % . I Installed a new Assembly Line and Upgraded 2 lines increasing Capacity plant on 30 %

I implemented Production Bonus (150 workers ) improving the relation to the Union .

I reduced absenteeism 50%, working with Human Resources in a Team .

Overseas Project : Lean Manufacturing Project at Los Angeles Plant

UTA (Union Technology Automotive) 1995-1999

(Electrical Harness-car parts- Manufacturing)

Production Manager

Project on Word Class Manufacturing at Garin Plant with Mexican team

I eliminated shutdown on Assembly Car Lines (Ford, Sevel) achieving the Delivery Fullfitment 99,5%.

I worked on Manufacturing Best Practices at :USA,Mexico and Honduras.

I implemented a Logistics Master Plan reducing Inventory Levels from 9 MU$S to 3 MU$S (60%).

I installed Jit Cells and Kan Ban in Cutting and Assembly Areas increasing efficiency to 90 %

I implemented Improvements reducing Scrap 25% and increased Plant Efficiency 20%.

Quality Team Member reaching QS 9000 Qualification .

Overseas Projects : Honduras, Mexico and USA : JIT Cells and Lean and TPM Projects

Logistic and Programming Chief (Emplast same holding) 1994

(Bumpers –car parts Manufacturing-)

I achieved Delivery Fullfitment in Ford, Sevel, VW,Chrysler 99,5% improving Painting and Injection Lines Scheduling increasing Efficiency 25%.TPS ( Toyota Production System ),Kaizen,PDCA, Quick change overs

Andersen Consulting 1987-1994

(Consultants Company)

Senior Consultant

Consumer Goods Projects Productivity Improvements and Saving at : Phillips, (Consumer Electronics )l Savings : 2 MU$S /years, Alpargatas – Savings 2,5 M U$S/ Year ; Colorin Supply Chain Improvements 2,5 M U$S Bayer Production and Inventory Savings 2 Mu$S /Year

Overseas Projects: Nabisco Foods ( Venezuela ) Productivity and Inventories; Roche ( Uruguay ) Planning and Costs ; Federal Mogul ( Chile ) Inventories and Distribution

Productivity and Logistics TPS Project Leader. –AIA Sogma- Car Parts Manufacturing-

I Started up Seats JIT Supply TPS ( Toyota Production System ) reducing : downtime to 0%, and WIP 70%

Projects at Mirgor, Indufren, MMA ( Car Parts ) Manufacturing and Productivity Improvements

Argenta S.A. 1981-1987

(Consumer Goods Bath Parts Manufacturing)

Plant Manager 1981-1986

I improved Plant Efficiency from 60 % to 90 %.Overtime reduction 50 %.Inventory reduction 50 %

I increased Capacity Production 20 % on Assembly and Injection Process

Studies

University: Bs. As.University .Industrial Engineer (Sept. 81)

Post Grade: ADAM SMITH, MB (Master on Business 1996)

CEMA: Economic and Finantial Executive Program (1995)

Bs. As. University Master in System Engineering (1987)

University Experience: ITBA: Planning (MRP y JIT) Professor 1988-1992

Languages : English (Very good ).French (good) German (Basic). Chinese (studying)

Special Training : Six Sigma Quality Trainning . (Gamar ) 2004

Six Sigma Black Belt Qualification Los Angles USA 2002

World Class Plants. USCAN (Los Angeles,USA) 2002

Strategic Alliances. IAE (USCAN -FMT-SCJ) 2001-2002

Distribution Center Operation .(Plymouth Indiana USA) 1998

Manufacturing Best Practices. (USA, México, Honduras) 1998

QS –9000 Implementation UTA 1999 and Emplast 1997

Special Jobs Car Parts Research Studies ( Mercosur –IAE Wharton School ) and AFAC

Report to address Miguel Peirano – Industry Secretary – Nov 07

Personnel Data

Argentine / birth date : 07-01-1954 / married,2 sons

Recomendation

To: The Manager

From: Stephen D. Franklin

3210 Knob Street

Shelbyville, KY 40065

USA

Subject: Hernan M. Blanco

I would like to take this opportunity to introduce Hernan M. Blanco. He worked directly for me in two different plant managers positions in Argentina. The first was in Garin, Argentina for around 3 years. The second position was in San Luis, Argentina for around 2 years. At the time my position was Director of Manufacturing for initially US Can and later Ball Corporation which had purchased the Argentina facility.

In both plants Hernan was instrumental in implementing good manufacturing practices and procedures. In both plants he implemented Preventive Maintenance Programs. In Garin he improved efficiency by 20% and reduced spoilage to 1%. In San Luis he improved efficiency by 20% in one department and 10% in the other while also reducing spoilage to 0.75% and 2.5% respectively. In both plants Quality Performance and Service (deliveries) ranked well above the 95% level. These performance levels compared very favorably with our USA performance levels.

Hernan is well schooled in Continuous Improvement using Manufacturing Excellence Techniques.and Lean Manufacturing He works well in creating teams and promoting teamwork in the manufacturing and logistics environment.

I found Hernan to be a very hard worker and he was dedicated to the company and its goals. He was always willing to give the extra effort which is a valuable trait.

I know that Hernan will become a good asset to the next company that is willing to offer him a position. I would be happy to discuss any questions that you may have concerning Hernan. Please feel free to contact me in the USA at 001-502-***-**** or via e-mail at ************@*********.***.

Sincerely,

Stephen D. Franklin



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