Technology

Dustin E. Jackson

Mechanicsburg, PA *****

Email: **************@*****.***

Cell: 717-***-****

Career Summary:

** **** **** ******* **** strong leadership, IT, customer service, supply chain, drafting and leadership background; self-motivated supervisor who has been awarded progressively more responsible roles; and a strong communicator who is results-driven with an enthusiastic attitude toward supporting an organization’s overall mission.

Skills and Qualifications:

12 years of Supervisor/ Manager Experience of 10 employees

Manage budgets

Well disciplined and able to work independently as well as on a team in a diverse environment

Ability to troubleshoot and problem solve

Flexible and able to perform multiple tasks under stress

Conscientious, Detail Oriented, Always Willing to Learn

Proficient with Windows 7/8, Vista and XP, Microsoft Office 365, 2010 (Word, PowerPoint, Excel, Outlook), Internet, Email, Social Media/ Network, Adobe Acrobat, SAP, ERP, OTS, CAV, ITIMP, NSSP, WEBFLIS, SARRS, SAMS-E, PBUSE, FEDLOG, LIW, EAGLE, DCMA, DTS, AutoCAD, Roxio, Lotus Notes, Citrix, Business Warehouse, Navy IT HEAT Ticket Training, Active Directory, BMC

Office machine operations and Warehouse machinery (Computers, Copiers, Scanners, Faxes)

Military Licensed to Operate a Bus, Forklifts (15K and below), and Trucks (5 tons and below)

Intermediate understanding of PC, tablet, and Smartphone software, operating systems and applications, networks, and hardware

8 years of experience installing software, configuring, and set up of PCs, printers and telephone technology

Ability to write queries and create ad-hoc reports

Education:

Harrisburg High School; Diploma

Thompson Institute; Associates in Specialized Technology-Computer Aided Drafting and Design, GPA: 3.7 out of 4.0

Central Pennsylvania College; 33 Credits in Business Administration and Management

Work Experience:

Help Desk Support Analyst I; Mechanicsburg, PA

September 2015 - Present

Responds to and diagnoses problems through communication (live calls, email and voice mails) with customers. Includes problem recognition, research, isolation, and resolution steps. Able to resolve less complex problems, while assigning more complex requests to second level analysts, supervisor or other support group. Involves the use of problem management database and help desk systems. Provides Level I support for hardware, user account administration and software problems. Follow-up on open help desk tickets and closes out tickets when problem is resolved. Maintains a secured work area and ensures confidential material is secured properly. Ability to deal with stress during peak call times.

Inventory Management Supply Planner, GS-2010-07, Step 02; Department of the Navy, Mechanicsburg, PA

July 2015 - Present

Perform analytical life cycle logistics and acquisition work in managing, regulating, coordinating, or otherwise exercising control over supplies, equipment, or other material. Making supply system decisions which consider more than the status of an individual item or the problem presented by a particular supply transaction, e.g., interchangeability of items among different equipment or systems. Programming requirements for assigned items, including phasing procurements and deliveries and determining best use of funds saved through judicious management. Reviewing planned work programs, schedules, and other planning data, advising others regarding major categories of material which will be needed, and pointing out material areas most likely to cause difficulties. Planning and coordinating material support for assigned program or project areas including extensive provisioning conferences and personal contacts to negotiate stock levels, phased production, changes in work schedules, or other means of alleviating material problems. Experience with programs such as: ERP, ERMS, CAV II, NSSP, ITIMP, WAWF, IRAS, OTS, SAS, and SAP. DAWIA Level 1 certified.

Electronic Duplicating System Technician, GS-0303-07, Step 02; DLA Document Services, Mechanicsburg, PA

December 2013 – July 2015

Manage projects in the system by creating new jobs, converting and moving jobs to the queue, then copying and deleting projects in the system file as necessary. Maintain records and spreadsheets of work completed daily. Set up, adjust, operate and maintain a large electronic duplicating systems with network, scanning and media conversion capabilities using two or more related types of equipment consisting of an electronic control center, automatically controlled stapler and sorter to accurately print documents. Select system features and options required to complete the job according to specifications. Manage deadlines for ensuring material is processed, as well as collating and sorting as well as storing material waiting to be shipped. Interfaces and coordinates effective processing of printed and digital media from the beginning of the printing or duplication process to the end, including shipment to the end customer. Can operate front-end computers to scan, load, sort and duplicate projects. Collate and process material according to written and verbal instructions. Experience utilizing Kodak Digimaster EX125 Digital Production System and SmartBoard software to queue, load, sort, and print documents for a customer. Utilize Adobe Acrobat Pro to edit PDF files to customer specifications by setting the page alignment and margins. In addition to using Kodak machines which print black and white, can operate a Xerox DocuColor 7002, Nuvera, 6100 Series production printers using MakeReady software to process color print projects, and an Oce' wide format printer to print technical drawings. Perform digital document output validation and quality assurance changes where necessary. Correct equipment operating problems not involving systems programming or mechanical/electrical faults. Create CD’s and copies of CD’s with encrypted unclassified critical information.

Human Resources Representative (Benefits, Recruiting and Retention), Army National Guard, Annville, PA

May 2014 – August 2015

Determines candidate’s eligibility to immediately reenlist or extend; reviews reenlistment and extension documents for accuracy; coordinates retention ceremonies. Inform the candidates of the options available with reenlistment, such as specialized training schools or the ability to retrain into another job. Reviews paperwork and makes sure everything is in order and report on retention issues to supervisors. Conduct retention and reenlistment interviews. Advise supervisors on selection criteria and brief supervisors on matters relating to retention activities. Maintain liaison with local personnel and finance offices. Advise the supervisors on all areas of the retention program. Review retention documents for accuracy and interprets regulations to provide guidance for candidates. Assist in the development and direction of retention programs. Assist supervisors and strength management personnel in implementation and operation of the strength management program. Plans and conducts retention training. Evaluates training presentations and interviews and provides feedback. Manage objectives, statistics and awards programs. Explain organization performance data to supervisors and superiors. Supervise, train, and evaluate new HR representatives on conducting an interview. Determine candidate’s eligibility for retention duty.

Production Manager; PA Army National Guard, Ft. Indiantown Gap, PA

September 2010-September 2013

Manage and maintain personnel files, post payroll, track attendance, create new hire profiles, and daily tasks for over 50 employees. Work with supervisors to plan and manage production tasks to improve runtime to control production costs while maintaining the quality standards. Handle customer issues and solve problems with requisitions and specifications. Responsible for compiling and tracking man-hours accounting for each shop time for billing, parts used and efficient production. Monitor work in progress and inspects completed work to assure work order requirements are met. Assist in production activity control to meet business and financial objectives. Assist in processing customer orders and shipments according to the established schedule. Review job orders and accordingly establish priorities and schedules. Monitor execution of job orders and adjust schedules for timely delivery. Plan and monitor material movement in production cycles to ensure continuous operations. Coordinate with manager to resolve production planning and control issues. Work with supervisor to prepare job order documents and give timely approvals. Work with cross-functional teams to complete job orders on-time and within customer specifications. Communicate production updates to managers and customers on regular basis. Monitors and reviews equipment utilization, hours and miles, repair history and current repair requirements, and analyzes cost savings of continued repairs versus disposal and replacement. Conduct annual and quarterly inventory of the organization’s supplies and material handling equipment. Projects future equipment replacements based on project life expectancy, availability of funds and criticality. Recommends or establishes priorities for equipment purchases based on fiscal year budget. Reviewing and applying technical specifications and requirements. Analyzing equipment and forecasting parts requirements. Reading and interpreting engineering change orders, equipment requisitions, shop orders, and work orders. Analyzing contract specifications and examining pertinent equipment to determine if specifications are met. Supervise and analyze maintenance, repair, or production operations to determine methods of improvement. Knowledgeable about maintaining equipment service and repair contracts and requirements. Create purchasing orders, queries and create ad-hoc reports for projects. Creates, amends or deletes purchase requisition routes each purchase request to the Authorizing Official for approval. Reviews funding requests and monitors and controls expenditures against budget allocations to preclude over obligation.

Order Processing Specialist; URS Corporation – Washington Division, Mechanicsburg, PA

October 2005-January 2009

Prepare invoices, shipping documents, and contracts. Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays. Receive and respond to customer complaints. Verify customer and order information for correctness, checking it against previously obtained information as necessary. Directed specified departments or units to prepare and ship orders to designated locations. Apply problem solving and trouble-shooting skills to resolve ordering issue. Coordinate with transportation logistics companies for receiving and delivery of items, as well as bills of lading. Customer call center environment. Track shipments and proof of delivery. Process emergency parts orders and assisting customer engineers on field order status inquiries. Interface with SPOC, Inbound and Outbound parts processing departments, traffic, and related support locations throughout the world regarding emergency parts activities. Release of emergency orders to the ASRS system, order confirmation, cancellations, order alteration, etc. Process orders for shipment by utilizing IDS processing application, PIMS/IDS inquiry systems, ASRS and SMS systems.

Material Control and Accounting Supervisor; PA Army National Guard, Ft. Indiantown Gap, PA;

July 2002-August 2015

Supervise and manage of personnel and warehouse functions in order to maintain equipment records and parts. Manage over one hundred million dollars of military sensitive items, tactical equipment, supplies and documents. Establish and maintain stock records and documents such as inventory, material control, accounting and supply reports. Review and verify quantities received against bills of contracts, purchase requests and shipping documents. Initiates Reports of Discrepancy concerning incorrect items received, non-receipt of items, damaged items, over and short shipments, etc. Performs in-depth research and causative analysis when discrepancies are identified as a result of physical inventories, receipt discrepancies, and system rejects. Determine the cause of record imbalances through collection, analysis, and evaluation of factors contributing to the inventory adjustment. Gather data from automated systems to analyze trends of recurring discrepancies. Identifies and develops new procedures to reduce inventory record error rate, streamline inventory processes, and comply with regulations. Arrange special inventories to reconcile account records. Plans and develops schedules for personnel to conduct the inventories. Establish deadlines, priorities, and work sequences, in accordance with general work schedules, methods, and policies established by higher-level supervisors. Determine the number and types of workers needed to accomplish specific projects. Assigns work to individual workers by verbal or written instructions. Sets performance standards for subordinates and makes formal appraisals of their work performance. Counsels employees and discusses informal complaints and grievances. Initiate disciplinary actions as needed. Experience with building or improving inventory management, order management, and warehouse management systems and processes. Procurement of supplies for building operations and customer needs.

Automated Logistics Specialist; US Army, Ft. Campbell, KY

July 1999-July 2002

Establishes and maintains stock records and other documents such as inventory, materiel control, and supply reports automated and manual accounting records, posts receipts and turn-ins, and performs dues-ins and dues-outs files. Reviews and verifies quantities received against bills of lading, contracts, purchase requests, and shipping documents. Unloads, unpacks, visually inspects, counts, segregates, palletizes, and stores incoming supplies and equipment. Maintains stock locator system and administers document control procedures. Pack, crate, stencil, weigh, and band equipment and supplies for shipment to the customer. Construct bins, shelving, and other storage aids. Prepares, annotates and distributes shipping documents. Operate forklifts and pallet jacks to stage and ship supplies and equipment. Maintained and organized supply room and warehouse. Problem solve and troubleshooting customer issues. Ability to do the work without supervision such as spot checking the work of others, demonstrating proper work methods and relaying instructions from supervisors; performing duties such as, receiving, issuing, handling, preparing for shipment, segregating, storing, stowing, and documenting the movement and storage of supplies, equipment and materials, in accordance with prescribed regulations; assisting in conducting inventories; performing inspections of incoming shipments to check for damage and compliance with technical requirements; documenting discrepancies, damage, and technical non-compliance; reading and preparing shipping documents; using computer applications to maintain and produce required data; reading and complying with warehouse plans; determining proper handling and storage procedures. Experience with and knowledge of RF scanners.

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