Customer Service Human Resources

RHODA SALAH

Phone: 732-***-**** ● Email: **********@*****.***

PROFILE

Proactive and highly competent professional seeking quality opportunity in Business Analyst, Human Resources/Recruiter, Marketing/Advertising or Project Management with established company that promotes individual growth and leadership advancement within the organization.

EDUCATION

MBA in Marketing & Strategic Management, Clark University, Worcester, MA, 2014.

Bachelor of Science/HealthCare Systems Management, University of Minnesota, Crookston, MN, 2009.

PROFESSIONAL EXPERIENCE

Healthcare Recruiter

Maxim Healthcare Services November, 2015-Present

Locate healthcare professionals through various sources, including the internet, referrals, nursing schools, direct mail and job fairs.

Evaluate candidate resumes against position requirement.

Facilitate the hiring process, which includes interviewing and screening candidates.

Present qualified candidates to clients.

On a weekly average, speak to 200 potential candidates a week, resulting 20% coming in for interviews.

Each month, average 8 offer letters, 5 active and ready to work.

Perform and analyze weekly operations report to summarized the offices weekly sales, spread, billable hours, and analyzed caregiver’s hours and shifts.

Experience activating on mobile, social, and emerging media trends.

Negotiate salary, terms, and conditions of employment with candidates.

Analyzed our referral board with number of ongoing pediatric PDN cases and ongoing adult PDN cases.

Consult with clients to identify and understand the needs of patients and to provide the appropriate staffing solutions.

Identify and/or resolve client customer service issues.

Document candidate, caregiver, field staff, and client correspondence and activities within system of record 12.

Takes on-call as scheduled.

Incorporate caregiver and field staff retention strategy into daily routine.

Manage healthcare professionals and place them on top medical assignments.

Perform office operational tasks geared toward successful future management of those tasks.

Maintain budgets; monitor and control expenses.

Motivate, coach, and inspire team members, peers, and others

Make improvements, solve problems, and/or take corrective action when problems arise

Analyzing health care payer systems/applications and coordinating system implementation plans

Telecommunication Analyst

Consultant

Barnes and Noble, Basking Ridge, NJ April, 2015-September, 2015

Coordinated Barnes and Noble new store openings & relocations.

Supported data and voice circuit full lifecycle, from circuit order, management, billing through disconnect.

Managed access databases with all circuits and inventories of telephone equipment.

Coordinated provision of technical services by outside vendor.

Maintained an inventory of all telephone systems and equipment.

Prepared and code monthly telecommunication invoices and provided reports of planned actual costs.

Monitor plans and time lines for product reformulation

Healthcare Recruiter

MSG Staffing Worcester, MA February, 2013-December, 2014

As a recruiter, provided extensive research on searching candidates and sourcing, screening, job fairs, networking events, and managing the candidate interview/selection process up to offer negotiation and placement for temporary and direct hires.

Hosted meetings with potential employees to determine their qualifications and capabilities.

Ensured accuracy of pay rates and job descriptions on posted them on career sites.

Organized all payroll files including payroll reports, new hire information and existing employee data changes.

Prepared payroll deductions.

Proven ability to complete projects on time and within budget

Communicated and consult effectively with clients, business partners, and all levels of the organization.

Analyzed financial reports and edit weekly payroll.

Computed payroll adjustment and payroll processing.

Reconciled insurance & benefits accounts.

Business Analyst-Human Resources

African Development Center, Minneapolis, MN January, 2008- December, 2012

Organized community outreach by going to community centers in the area, and educating them about building wealth and becoming homeowners.

Analyzed business process and finance data to identify trends and process improvements

Advocated microloans for the client, and gave presentations to the loan committee on behalf of business starters.

Each year, represented 100 clients on average, resulting to 30% to receive loans.

Established liaison between domestic and international prospective content providers and developers and other vendors providing loan services.

Ran reports, analyzed customer reporting packages, and managed the company’s SharePoint Sites.

Established relationships with local banks and organizations, and served as a liaison between local African immigrant groups and mainstream organizations.

Created and coordinated weekly agendas on upcoming events and programs. Recorded, transcribed and posted the minutes.

Marketed the ADC website by posting weekly events on guest speakers, writing articles, and interviewing ADC clients by posting success stories on the company’s website and social media (FB, Twitter).

Used the DFP ad serving system to traffic, troubleshoot, schedule and target ad campaigns. Identified innovative solutions to operational issues

Launched an e-mail database, drew and sent e-newsletters.

Participated in the preparation of budgets, revenue projections, and account analysis. Created measurement systems to evaluate productivity, quality, and variance from standards.

Assisted business development team to identify opportunities to generate additional revenue and remove excess cost.

VOLUNTERY ACTIVITIES

Somali Community of Minnesota. Assisted community members as a medical, social, and immigration interpreter.

Campaigned for the City Council Ward 6, Minneapolis, MN.

Teacher at YMCA, Worcester, MA.

Served as Student Council, Clark University

Women in Business, Public Relations Director, Clark University, MA.

QUALIFICATIONS INCLUDE

5 years’ experience analyze and interpret data; manage budget; recruiting, employee relations; evaluation; facilitated new employee orientation sessions; quick to understand technical processes

Excellent oral, written, interpersonal communication skills, and ability to manage conflicts across teams

4 years event coordinator, experience of working in a multi-vendor environment, marketing and finance systems, use statistical analysis and sales reports to create campaigns, lead multi-team projects, presentation skills & meeting facilitation

Project management skills, program monitoring and evaluation skills, experience in program development and proposal writing, self-motivated team member, committed to a collaborative and participatory approach

Computer Skills: DFP ad serving system experience, Managed and familiar with Paychex, PeopleSoft, CMR, SAP, SEO, Oracle Business Intelligence Enterprise Edition (OBIEE), QuickBooks, Outlook, Access, Windows XP, Microsoft Excel, Word, and Internet, Infomax, HR ERP systems, Adobe SearchCenter, SharePoint Sites

Languages: English (fluent), Swahili (fluent), Somali (native), Arabic (conversational)

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