Customer Service Administrative Assistant

TAMARA S. DAVIS

**** ** **** ******* **** Coral, FL 33914 T: 614-***-****

Email: *********@*****.***

Customer Service Management § Complaint Handling & Resolution

Multitasking & Prioritization § Order Fulfillment § Account Reconciliation

Service- and people-oriented; Diligent in & dedicated to exceptional customer service

Successful experience in administrative & organizational support as well as cross-functional collaboration

Accurate, organized, aware of importance of meeting deadlines & maintaining smooth workflow

Proficient in multitasking & organizational skills; Developed interpersonal skills, having dealt with a diversity of professionals, clients, & staff

Self-motivated; able to implement decisions & set effective priorities to achieve both immediate & long-term goals

Excellent team player & equally efficient at executing tasks in an autonomous fashion

Technical competencies: Microsoft Office Word, Excel, Outlook, Internet Explorer

PROFESSIONAL EXPERIENCE

State of Ohio, Office of Criminal Justice Services

Columbus, OH

Grant Coordinator 2, 1/2015 – 5/2016

Serve as primary contact for subgrantees and organizations

Review and process submitted grant applications

Conduct compliance reviews on grant applications to determine eligibility

Provide funding recommendations

Prepare, review and approve pre-award conditions for application

Prepare award documents for signatures

Review and approve quarterly sub-grant/fiscal reports for accuracy

Review and approve budget and programmatic adjustments for completeness, justification, allowable activities and expenditures

Prepare monthly compliance report to ensure submission of required documentation

Ensure all fiscal and programmatic information is received

Maintain master files on all subgrantees

Assist with the development of policies and procedures relative to grants administration that align with state and federal guidelines

State of Ohio, Office of Criminal Justice Services, Columbus OH

Office Assistant 3, 2/2014 to 1/2015

Receives and logs in materials and information, orders supplies, answers phone, handles incoming faxes and mail

Creates file folders for grant proposals, maintain files by consolidating and purging

Place orders through AIMS software for storage of boxes and for public record requests

Utilize GMIS and AGATE programs to track & update grant proposal information

log all grant information received into grant system by codes

Set up grant account ledgers and record disbursement of funds

conducts monthly/quarterly audits of expenditure reports on grant projects/programs

Proofread technical materials, recognize errors and make corrections

Work on special projects as directed

Provides assistance to program/project personnel regarding funding sources and requirements

Prepares required activity reports for submission to granting entity

Carry out instruction in written and oral form, deal with problems involving several variables within familiar context, responds to inquiries via phone, email or in person

Ohio Department of Public Safety/Document Management, Columbus OH

Clerk 3, 2/2013 to 2/2014

Operate personal computer to perform indexing of scanned documents

Scan documents for permanent storage directly to the case file on optical disk

Enter confiscated and /or surrendered driver licenses in database

Operate document image scanner using keyboard & electronic mouse device

Determine the work basket to scan documents into

Batch various documents in preparation for scanning, includes items submitted by the reinstatement offices, as well as other documents from the units within Suspensions and Licensing Service

Open and sort incoming mail into 20 workbaskets to be batched

Research records and cross reference data to accurately identify documents to ensure they are batched and scanned into the correct workbasket

Perform other related duties, file, pull scanned documents for review, and purged

Ayres Staffing, Columbus OH

Ohio Department of Rehabilitation and Correction (ODRC), Operation Support Center (OSC)

Mail Clerk (Temporary), 4/2012 to 2/2013

Assign fleet cars for building personnel

Open/sort incoming mail/parcels/packages; distribute mail to 29 institutions

Pick up/Deliver to Rhodes Tower, Riffe Center, State Capital & the Supreme Court

Operate postage machines (e.g., postage scale, meter machine) to process incoming/outgoing mail (e.g., sort mail for most efficient handling; determine class of mail, set postage meters; date & time stamp, open, bundle, address, complete documentation associated with special mail handling such as certified return receipts or receipts for insurance

Ensure prompt handling of time sensitive documents that could have impact on legal notifications) & deliver to appropriate office &/or picks up mail, parcel &/or messages

Load & unload trucks &/or distribute contents to various offices; maintain daily records of mail processed for billing purposes, prepare UPS or express letters or packages

Maintain records of postage used &/or volume of mail

Conduct inventory &/or distribute supplies; labels, fold &/or staple materials; photocopy materials; deliver &/or pick up documents, packages & materials; make service calls &/or assist in repair &/or maintenance of machines

Answer inquiries from internal & external customers (other employees, inmates & general public) regarding U.S. Postal regulations: explain postal procedures & requirement for insured, certified & other postal options: explain differences in postal rates & classes of mail; tracks lost or misdirected mail

WholesaleNow, Hilliard OH

Customer Service/Sales Support, 11/2009 to 9/2011

Provided sales support via telephone & live chat; dealt effectively with sales problems, provided quality solutions in a time-efficient manner

Competent to manage a diversity of high priority projects in a fast-paced environment

Exercised independent judgment & decision-making abilities

Organized, planned & prioritized work to meet organizational objectives & demands

Managed data/records & processed information in written or electronic form

Worked well under direct or indirect supervision, as well as cross-functionally regarding problem-solving

Applied analytical skills for identifying root causes, resolving issues, maintaining quality control & acquiring new ways to improve service

American Etched Impressions, Plain City OH

Managing Partner/Administrative Assistant, 12/2006 to 11/2009

Managed administrative workflow (general ledger, accounts receivable, accounts payable, data input, research & development)

Responded to multiple customer inquiries from a variety of sources

Excelled in working with a highly diverse group of employees and customers; tailored communication style to best suit the audience

Provided operational support by conducting inventory control, payroll

Liqui-Box Corporation/Alaskan Falls Bottling Company, Worthington OH

Executive Administrative Assistant/Customer Service, 4/1996 to 1/2002

Provided administrative support to Vice President with information & document management, calendar, office organization, water testing & archiving

Investigated/resolved customer service issues associated with billing discrepancies, charge backs, issuing credit memos, reconciliations

Prepared sales quotes, brokerages commission statements; performed A/R & A/P duties including invoicing

Collaborated with sales management & corporate account managers

Pioneer Career and Technical School, Shelby, OH

Diploma for Administrative Assistant

Keyboarding

Business Mathematics

Report Writing

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