Management Microsoft Office
Resume:
KATHRINA A. ESPOSO
BLK * LOT ** GILMORE ST. HOBART VILLAGE NOVALICHES, QUEZON CITY
**************@*****.***
OBJECTIVE
To apply for a job as a Front Desk Agent where skills in providing excellent hospitality service, and good communication will be utilized to achieve customer satisfaction. I offer myself to contribute to the ongoing success of your company by having the ability to work in a team effectively while ensuring to give exceptional guest service.
WORK EXPERIENCE
Philippine Airlines
Corporate Communication Intern
February 5, 2016 – March 29, 2016
Corporate Communications department focuses on the news and events of the company that circulates through media. Its responsibility is to handle the external and internal media releases of news and events of the company such as TV/Radio, newspaper, articles, journals and social media websites.
Philippine Airlines
Airport Operations Control Trainee
April 6, 2016 – May 31, 2016
Airport Operations department is responsible for the operations in ramp and passenger services of the airline. It mainly focuses on monitoring the ground activities at the ramp as well as the customer handling services.
EDUCATIONAL BACKGROUND
College
University of Santo Tomas
Bachelor of Science in Travel Management, College of Tourism and Hospitality Management
June 2012 – 2016
Member of UST Red Cross Youth Council
Secondary Education
School of Saint Anthony Lagro, Quezon City
June 2008 – 2012
High school diploma, March 2008. Awards: Loyalty Awardee, 2008
Member of School of Saint Anthony Speech Choir. Awards: SIGABO 2011 CHAMPION, Colegio De San Juan De Letran, October 01, 2011
SEMINARS AND CONVENTIONS ATTENDED
“ACCOLADE (A Decenial Celebration Behind CTHM Success and Excellence with its Industry Partners)”, Ball roon, 2nd Floor Buenaventura Garcia Paredes O.P Building, University of Santo Tomas, May 17, 2016
“GARBO (Trumpet to the Essence of Luxury Tourism)”, The Alpha Tents, Makati City, October 28, 2014
“Euphoria (Unveiling the Wider Horizon of Entertainment & Recreational Tourism in the Philippines)”, One Esplanade, Pasay City, September 18, 2014
“STAY AND LEARN PROGRAM”, Shangri-La’s Mactan Resort and Spa, September 07-09, 2013
SUMMARY OF QUALIFICATIONS
Test of English for International Communication: Basic Working Proficiency Result; Fluent in English and Tagalog, basic German and French language; basic knowledge on Galileo CRS Travelport; Mastery on computer skills specifically on Microsoft Office; familiar with laws and government; have impeccable leadership skills; ambitious, driven, determined, flexible and versatile.
REFERENCES
Asst. Prof. Dennis Ligan Asst. Prof. Fredeswindo R. Medina
College Secretary Program Chairperson
College of Tourism and Hospitality Management College of Tourism and Hospitality Management
091*-***-**** 645-3228
Prof. Jane Devanadera
Student Welfare Development Board
College of Tourism and Hospitality Management
Contact this candidate