Customer Service Manager

**** ********* **, ** ****, TX ***** Cell: 915-***-**** Email: *.******@***.***

Objective

I strongly believe that with my ten years of experience in Customer Service, that I would be a great asset to your company and like the opportunity to be a valued member of your team.

Skills

Great attendance performance Honest and Reliable

Great attitude Creative Problem Solver

Always on time Exceptional Communication Skills

Great with people MS Windows Proficient

Fast learner Multi-line Phone Talent

Always do more than expected Training development aptitude

Work History

CUSTOMER SERVICE REPRESENTATIVE, 06/2008 to Present

PERSONAL CREDIT PLAN – 9155 DYERS STE D-4

Open office, answer telephone, take and process application over the phone promptly, take payment and enter them in computer on customer files, pull out credit reports, we have to do verification on customer residence and employment, input all information on system, issue checks, file folders, order supplies once a month, send mail out every day, do advertisement and mail it out, make deposit take it to the bank, sell item we carry in the store, prepare income tax papers for customer as well, clean and maintain office and pay utility bill for office once a month. Take test on company policies and updates an attend meetings. Do cash count at end of day updated customers information in the system if they moved or need to change number or addresses or want and increase on their loans?

MANAGER, 04/2003 to 05/2008

CONTINENTAL CREDIT COMPANY – 9133 DYER STE A

I supervised two employees, open and close office with alarm system. Made calls to customer who were past due in their accounts. Made sure my employees followed company policies as working with people. Went to bank to do deposit, issued checks to customers, approved all applications for customers, made monthly audit in office including safety audit. Send assistant manager to do field work, made their schedules; perform random cash count on employees’ cash drawers. Attend weekly meeting. pulled out credit reports and did verifications of employment and residences of customers who were new loans and for previous customers who moved or wanted and increase on their loans, buy stamps order supplies and mail advertisement weekly file close at end of day made all deposit and take bank bag to the bank daily.

Education

High School Diploma: 1980

IRVIN HIGH SCHOOL - 9465 ROANOKE DR EL PASO TX 79924

Certifications

Office procedures certificate

Computer Training Certificate

Telephone skills

Problem solving certificate

H&R Block certificate

State Farm call center Certificate on customer Service skills

References upon request

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