Customer Service Representative
Resume:
Jessica Brownlee
Brooklyn, NY *****
****************@*****.***
Highlights:
•Quickly learns procedures and methods.
•Friendly – can get along with others
•Exercise initiative, achievement and independent judgment.
•Extensive knowledge of Microsoft Office, the Internet and computers. Professional Accomplishment
I passed The City of New York Clerical Aide exam with a 92.5% out of 100%(2009). Professional Experience
NYC Department of Education, Brooklyn, NY 10/07 – 06/15 Substitute Paraprofessional
● Attended to children in a school setting.
● Observed and monitored play activities, and entertained children by reading and playing games with them.
● Served meals to the children during breakfast and lunch periods.
● Dressed and assisted children with end of the day activities.
● Kept children’s quarters clean and tidy as well as other parts of the classroom United Staffing, New York, NY 08/08 – 11/08
Call Center Customer Service Representative (Temp Job)
● Determines requirements by working with customers.
● Answers inquiries by clarifying desired information researching, locating, and providing information.
● Resolves problems by clarifying issues researching and exploring answers and alternative solutions implementing solutions escalating unresolved problems.
● Fulfills requests by clarifying desired information completing transactions forwarding requests.
● Maintains call center database by entering information.
● Keeps equipment operational by following established procedures reporting malfunctions. Manhattan Management Services, New York, NY 10/06 – 07/07 Medical Records Clerk
● Initiates the medical record by creating and processing the patient care record folder.
● Maintains record availability by processing charts into the department using chart mark off procedures facilitating chart location activities.
● Retrieves medical records by following chart out procedures documenting reasons charts cannot be retrieved for statistical and follow up purposes.
● Keeps health care providers informed by communicating availability or unavailability of the record.
● Maintains quality results by following hospital standards.
● Maintains patient confidence by keeping patient records information confidential.
● Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and jcaho standards. Education
Interboro Institute, New York
Associates Degree in Business Management, 2003
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