Customer Service Manager

SAHAJ J. NAYAK

*** ***** ***,**** *****, CA *****

*****.*****@****.***

530-***-****

Objective

Seeking junior level analyst position within a Financial Institution that will allow me to utilize and enhance my experiences and skills to help benefit the firm, while building a long-term relationship. Profile Overview

• Highly detail-oriented with exceptional analytical skills

• Excellent team player and organizer

• Good understanding of financial data terminology and principles

• Academic knowledge regarding corporate accounting principles

• Goal-driven and result-oriented

• Proficient at Microsoft office suit (Excel, PP, Word, Outlook, SharePoint) Skills And Knowledge

• Data Collection • Requirements Analysis • Financial Forecasting

• Cost Analysis • Corporate Finance • Regression Analysis

• Process Improvement • Customer Service • Statistical Analysis

• Budgeting • Planning and Reporting • Interpersonal Communication Education

• Bachelor of Science in Finance

California State University, Long Beach – May 2016.

• Associates in Business Administration,

Shasta College, Redding, CA, - Dec 2013.

Academic Projects

• Used CAPM to calculate Marriott’s expected return for three business units to compare profitability of each; and WACC to for cost of capital to recommend appropriate weights of debt and equity.

• Calculated Adjusted Net Present Value for corporation by forecasting the FCF based on the given growth rates while assuming constant horizon rate, to predict success ratio of potential projects. Certification

• Interactive Trader (Stock and Option) San Diego, CA- June 2016 Experience

• Quality Inn, Oceanic Companies, Oceanside, CA -

Front Desk Manager, Dec 2014 - Jun 2015.

• Hilltop Lodge, JNFC; Inc, Redding, CA -

Front Desk Manager, Jul 2011 - Aug 2014.

• Handled Customer data via Pivot tables and V-lookup

• Forecasted sales and followed-up warm leads

• Dealt with large amount of cash and reconciled accounts daily

• Worked with management to create schedules and train new employees

• Resolved customer conflicts and complex third party issues Related Coursework

• Portfolio Analysis • International Business/ Finance • Principles of Mgmt & Operations

• Business Strategy & Policy • Advanced Financial Management • Investment Principles

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