Human Resource Resources

Executive Summary

Executive-level HR Generalist with ten years of experience exclusively in the hotel industry encompassing the diverse spectrum of ownership and management structure from upscale luxury full-service resorts to multi-property, multi-state owner-operator hotel management company. Collaborating with General Managers and Executive Leaders at the hotels, I have developed specific strategies and plans related to recruitment, training, staff development, succession planning and employee relations.

Key Responsibilities

Oversee liability, workers’ compensation, recruiting, payroll, employee relations, employee engagement, company benefits program, security and training initiatives.

Have developed branded orientations, guest service and departmental training programs.

Established recruiting relationships with local non-profits, colleges, universities and community-based organizations recruit potential employees.

Key Accomplishments

Instituted online career portal to assist in recruiting activities bringing in over 1400 applicants within first 3 months at Twin Tier Hospitality resulting in a reduction of the time-to-hire to 14 days from prior 30-day period and a pool of 100 candidates.

Negotiated liability insurance rates for a savings of 15% year-over-year along with a 10% reduction in worker compensation costs by implementing a company-wide safety program.

Successfully opened luxury full-service property managing the recruiting and onboarding of all management, sales and line staff in less than 60 days from opening.

Directed HR support team for a business class hotel consistently ranked in the top 10% for Guest Services across the global Marriott brand.

Increased the overall Grand Mean of the Gallup Q12 associate opinion survey to 4.41 out of 5.0 in 2011.

Consistently scored a 100% on the Human Resource section of the Marriott International Quality Assurance Audit.

Consistently rated excellent on the corporate life safety and internal audits conducted by Winegardner & Hammons, Inc.

Improved associate recordable rate frequency from 9.2 in 2007 down to 1.5 in 2010.

Experience

Twin Tier Hospitality, Westlake OH

Vice President of Human Resources July 2015 - Present

Responsible for all HR activities for a hotel management company with 17 full service and select properties across 6 states (Ohio, New York, Pennsylvania, New York, New Jersey and Massachusetts). Manage a staff of 17 including Controllers-HR Managers, Payroll and a Regional Recruiter.

Marriott Hotels and Resorts

Marriott Autograph Collection: Metropolitan at The 9, Cleveland OH.

Director of Human Resources June 2014 – July 2015

Provided Generalist HR support for a 156-room, 280-employee luxury urban resort with five Food and Beverage outlets including an upscale restaurant, nightclubs, theater and bar.

JW Marriott San Antonio Resort, San Antonio TX.

Director of Human Resource Operations December 2013 – April 2014

Directed all operational HR activities for 1001-room, 1200-employee luxury class resort and spa. Managed staff of 5: Human Resource Generalists, Payroll and Employee Relations Manager

Marriott Cleveland East, Warrensville Heights OH.

Human Resource Director August 2007 – December 2013

Provided sole HR support for 319-room, 300-employee resort hotel and golf course.

Lancaster Host Resort & Conference Center, Lancaster PA.

Human Resource Director March 2006 – July 2007

Provided sole HR support for 295-room, 130-employee business class hotel consistently ranked in the top 10% for Marriott Guest Service.

MasterBrand Cabinets, Littlestown PA.

Human Resource Manager August 2004 – March 2006

Recruited both exempt and hourly positions for a cabinet manufacturer employing approximately 630 employees. Supervised a staff of 3 exempt and 6 nonexempt employees.

Other Experience

Youngstown State University, Youngstown OH

Part Time instructor: Department of Human Ecology August, 2011 – December 2015

Taught Hospitality Law and Hospitality Operations course to senior-level hospitality management students.

Kent State University, Kent OH

Part Time instructor: School of Family & Consumer Studies January, 2009 – Present

Taught Hospitality Human Resources Management, a senior-level writing intensive required core course for hospitality management students.

Taught Hospitality Law & Ethics, a junior-level course for hospitality management students.

Education

Masters in Business Administration

Robert Morris University, Moon Township PA

Bachelor of Arts in Psychology

Washington Jefferson College, Washington PA

Volunteer Experience

Turkeytown-South Huntingdon Township Volunteer Fire Department, Inc.

West Newton, PA

Youngest person elected Company President serving ten terms from 1994 - 2004

Towards Employment, Inc.

Served on the Board of Directors and Employer Advisory Board of a Cleveland, OH non-profit organization.

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