Customer Service Supervisor
Resume:
Carolina Patricia Oliva
La Habra, CA 90631
Mobile: 562-***-****
Email: ********.****@*****.***
EMPLOYMENT HISTORY
Superior Court of Orange 01/2016 to Present
Irvine, CA
Position: Legal Processing Specialist
Supervisor: Jazmine Gallardo Phone: 949-***-****
Duties:
Process outdated case files for creation of paper-to-electronic records.
Input file information into corresponding database and generate a manifest of data entered.
Review files to determine categorization between public, sealed, and confidential cases.
Inspect and compare imaged case documents for quality and completeness.
Update file location on Vision database system.
Yorba Linda Family Physicians 05/2015 – 12/2015
Yorba Linda, California
Position: Front Office Clerk/Receptionist
Supervisor: Christina Aguirre Phone: 714-***-****
Duties:
Welcomes/Greets patients and visitors in person and over the telephone with excellent professionalism
Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
Maintain patient records and accounts
Verify medical insurance eligibility
Ensure efficiency of office by notifying provider of patient’s arrival, reviewing service delivery compared to scheduling, and keeping provider apprised of service delays.
Obtain revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients, and expediting third-party claims
Maintain business office inventory and equipment by checking stock to determine inventory level
Maintain operations by following policies and procedures and reporting needed changes
High attention to time management, excellent customer service skills, and excelled computer skills due to the inherent multi-tasking involved in the front desk duties
California Career School 10/2014 – 05/2015
Anaheim, California
Position: Student Registrar
Supervisor: Marcelle Gerad Phone: 714-***-****
Duties:
Receive all new student enrollment and check thoroughly for accuracy and completion
Plan and implement the registration process for all classes
Work with administrators to coordinate times and locations for classes and school vehicles
Accurately input all completed enrollments into the student database and the accounting program (QuickBooks) in a timely manner
Receive student tuition payments and record onto QuickBooks program
Generate welcome letter(s) for newly enrolled students
Schedule student training and resolve scheduling conflicts
Maintain and process student’s time and attendance
Maintain/Oversee student academic records and determine graduation eligibility
Maintain student files, ensure confidentiality of information/records, and prepare appropriate dispatch progress reports according to Family Educational Rights and Privacy Acts (FERPA) guidelines
Complete monthly Progress and Attendance reports
Submit/evaluate extension request for students unable to complete training
Receive grading and testing paperwork from instructors for review of accuracy/completion
Generate grade transcripts and certificates of completion
Monitor and respond to all staff, supervisor, and student queries
Provide counseling to students
King Fisher Systems 04/2012 to 07/2014
Transportation Security Administration (TSA)
Support Team Los Angeles Airport
Government Contract
Position: Administrative Assistant
Supervisor: Lorne Parker Phone: 310-***-****
Duties:
Perform administrative tasks related to scheduling, organizing, and data input for the Future Leave Department
Advise the TSA Federal Security Director or Designee, of the status and condition of goods and materials
Answer phone inquiries/issues and assist employees at the front desk/reception window
Receive, track, and administer Transportation Security Officers (TSO) schedules and leave request forms
Input leave requests and schedule into the departmental database
Update employee records in TSA scheduling spreadsheets
Coordinate the flow of work between departments by following the outlined production schedule
Receive, prepare, and distribute all incoming and outgoing packages including, U.S. mail, FedEx parcel, and interoffice mail/communication
Receive and record goods and materials received
Responsible for keeping inventories stocked and assess requirements of the workplace in orhider to formulate solutions when dealing with the supply of materials, goods, equipment, and various other logistical necessities
Coordinate conferences and training events
Dell Perot Systems (formerly CMI Management Inc.) 08/2006 to 04/2012
Department of Homeland Security (DHS)
United States Citizenship & Immigration Services (USCIS)
Government Contract
Position: General Office Worker
Supervisor: Fe Fernando Phone: 714-***-****
Duties:
Provide clerical and administrative support for the Adjudications department in the processing of immigration forms and applications
Assist USCIS in scheduling interviews and oath ceremonies
Review files, print naturalization certificates, file incoming mail/correspondence, maintain records, copy and post all official data involved in the preparation process.
Attend/Assist in naturalization ceremonies
Assist USCIS Officers in coordination and attainment of any related files/paperwork needed to complete the processing of applications/petitions
Perform temporary supervisory duties when designated and maintain a daily production report in times of supervisor absence
Conduct database systems queries on USCIS systems such as the Central Index System (CIS) and National File System (NFTS). Familiar with query results and resolution memorandum relating to TECS/IBIS
Perform all other necessary clerical action as required
Downey Police Station 08/2004 to 12/2005
Downey, CA
Position: Police Aide
Supervisor: Lt. Olsen Phone: 562-***-****
Duties:
Provide ancillary support to department functions in assisting to relieve police officers of clerical duties
Type/File police forms such as citations, accident reports, arrest records, and evidence cards
Post information to police records and department database
Provide information to the public, over phone or in person, concerning arrests, missing persons, or other police related business
Assisted detectives with decoy operations
EDUCATION
East Los Angeles College
Monterey Park, California, United States
Some College Coursework Completed
LANGUAGES
Spanish
Spoken:
Advanced
Written:
Advanced
Read:
Advanced
ADDITIONAL INFORMATION/SKILLS
Proficient in utilization and analysis of government databases while under Department of Homeland Security contract (CMI Management Inc. & Dell Perot Systems) such as CLAIMS 4, National File System, Central Index Query, IBIS, and CLAIMS 3
Capable of typing 50 words per minute
Ability to work in a team structure
Cultivated leadership and problem resolution skills while assigned acting supervisor duties for CMI Management Inc & Dell Perot Systems and as a senior team member
Extensive experience in customer service as well in performing and administering a variety of clerical, administrative, and record keeping functions
Ability to analyze quantitative data
QuickBooks power user
Skilled in Microsoft Office (Word, Outlook, Excel, Powerpoint)
REFERENCES
Jessica De La Garza
Superior Court
Of Orange
Legal Processing Specialist
Phone Number:
Reference Type:
Professional
Gustavo Murrillo
United States Citizenship & Immigration Services
Supervisory Immigration Services Officer
Phone Number:
Reference Type:
Professional
Russell Rangwala
Veteran Administration
Rating Specialist
Phone Number:
Reference Type:
Professional
Tini Bui
United States Citizenship & Immigration Services
Supervisory Immigration Services Officer
Phone Number:
Reference Type:
Personal
Contact this candidate