Customer Service Technical Support

Ibrahim Benarab

*** ******** ******** • San Carlos City Pangasinan •

CELL (63-999-***-**** • E-MAIL *******.*******@*****.***

OBJECTIVE : Seeking to obtain a rewarding career in a Call Center that promotes customer service and problem resolution skills that will give me satisfaction to the best of my abilities.

EXPERIENCE 18/10/2013 – 22/06/215: Customer Service, technical support with Ortel mobile at CBISCOM CASABLANCA, Morocco.

01/05/2012 – 06/07/2013: Customer Service, technical support with Orange FR/UK at SITEL CASABLANCA, Morocco.

05/12/2010 – 25/01/2012: Captain Waiter at WAFI GOURMET restaurant DOHA, Qatar.

01/10/2010 – 01/12/2010: Waiter at WAFI GOURMET restaurant MANAMA, Bahrain.

EDUCATION 2009-2010: Certification of technician specialized in culinary arts at the Institut Spécialisé des Métiers de Tourisme (ISMT Maârif) CASABLANCA, Morocco.

2008-2009: First year at I.S.M.T

2007-2008: Literary Bachelor level

LANGUAGES

English:

Listening

Speaking

Writing

Reading

Technical

French:

Listening

Speaking

Writing

Reading

Technical

Arabic:

Listening

Speaking

Writing

Reading

Technical

SKILLS Communication: writes clearly and concisely, speaks effectively, listens attentively, openly expresses ideas, negotiates/resolves differences, provides feedback, persuades others, provides well-thought out solutions, gathers appropriate information.

Interpersonal Skills: works well with others, sensitive, supportive, motivates others, shares credit, counsels, cooperates, delegates effectively, represents others, understands feelings, self-confident, accepts responsibility.

Research and Planning: forecasts/predicts, creates ideas, identifies problems, meets goals, identifies resources, gathers information, solves problems, defines needs, analyzes issues, and develops strategies.

Organizational Skills: handles details, coordinates tasks, punctual, meets deadlines, sets goals, plans and arranges activities, multi-tasks.

247, barangay balayong • San Carlos City Pangasinan • CELL (63-999-***-**** •

E-MAIL *******.*******@*****.***

Contact this candidate