Data Entry Supervisor

VICKI SHEPHERD

**** ******** *****

Katy, Texas *7493

832-***-****

************@*****.***

WORK EXPERIENCE

Severn Trent Services, Houston, Texas

Dispatch/Data Entry Supervisor, October 1982 - June 2012 Data Entry/Inspections Supervisor, July 2012- October 2015

-- Coordinate and managed day/night dispatch

-- Managed 100+ incoming and outgoing calls per day

-- Responsible for handling emergency calls

-- Responded to customer complaints

-- Prepared bi-weekly payroll

-- Conducted annual reviews

-- Processed family and medical leave act forms

-- Interviewed candidates and terminated employees

-- Backup phone operator for multi-line system

-- Coordinated and supervised work orders

-- Design and implemented computer program for work orders, and invoicing

-- Coordinate monthly deadlines with finance department

-- Review time entries and process customer billing

-- Coordinate and supervise new home inspection process

-- Process and approve expense reports

SKILLS

Microsoft Word, Excel, and Outlook

Concur

Adobe

Time Tracking

Type 55 wpm

Hansen

Magic

*References available upon request

Contact this candidate