Customer Service Sales
Resume:
June ****
Department of Home Land Security
Customs and Border Protection
I am interested in the Clerk position advertised on June 6, 2016. My resume is enclosed for your review.
I offer an impeccable work ethic, over 20 years work experience with the public and excellent customer service. I am highly professional and extremely trustworthy. I strive for excellence and flexible and willing to perform additional responsibilities upon request. I work well in a fast-paced environment and follow directions and company regulations. Given my 20 years work experience with the public and excellent customer service I am highly organized and detail oriented, professional and extremely trustworthy. I offer an impeccable work ethic with the flexibility to perform additional duties upon request. My field of expertise is in high end retail and furniture sales which includes many years of experience in office duties, recordkeeping, work orders, reporting, and inventory data management.
I look forward to the challenge and experience of working as a Clerk with the Department of Homeland Security and would appreciate your consideration for this position. Sincerely,
Bonnie L. McDonald
Bonnie L. McDonald
13533 Wanstead Place, Bristow, Virginia 20136
571-***-**** ************@*****.***
Employment
February 2011 – Present
LORD & TAYLOR, Fairfax, Virginia
Men’s Fragrance Counter Manager
Work in front counter. Approach and greet customers.
Plan and execute “in store” and daily “at counter” events.
Advise customers on product selection by identifying their personal needs.
Manage one or more Beauty Advisors.
Perform quarterly display installations of products.
Perform weekly inventory of stock.
March 2005 – April 2009
DREXEL HERITAGE, Sterling, Virginia
Designer/Sales
Planned, designed, and furnished rooms for residential homes.
Sold furniture and accessories in a retail/design oriented environment.
Visited clients’ homes to consult and design interior spaces.
Advised clients on furniture selections, color and fabrics that would be practical, functional, and esthetically pleasing to improve the client’s lifestyle.
Set up presentations of the overall before and after of the client’s interior rooms/spaces.
Prepared floor and furniture plans for clients’ rooms/interior spaces.
Prepared written contracts and entered accurate description of products in computer system (FROG).
Specialized in custom drapery treatment and bedding.
Follow up with clients after delivery of furniture and accessories.
Assisted in setting up visual displays.
Bonnie L. McDonald
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November 2003 – March 2005
DOMAIN HOME FURNISHINGS, Tysons Corner, Virginia
Design Consultant
Sold furniture and home accessories in a retail establishment.
Advised customers on furniture, color and fabric that would be practical and esthetically pleasing to improve the client’s lifestyle.
Other duties included but not limited to: computer sales orders; followed up with client to ensure a smooth and satisfactory delivery of goods; quarterly merchandise inventory; prepared end of day closing reports. September 1995 – September 2003
MASTERCRAFT, Fairfax, Virginia
Design Consultant
Sold furniture and accessories in a retail environment.
Advised customers on furniture, color and fabric that would practical and esthetically pleasing to improve the client’s lifestyle.
Prepared written sales orders.
Followed up with clients after delivery.
Sales Assistant
See Design Consult responsibilities above.
Backed up store manager in her absence.
Assisted customers and/or customer calls with service issues and complaints.
Assisted design consultants with sales and questions.
Processed end of day closing reports.
Education.
High School GED
Northern Virginia Community College Interior Design 1993-1995 Honors and Awards.
Northern Virginia Community College - 1993-1995
Dean’s List & Mastercraft Interiors Stewardship Award Drexel Heritage
Monthly Top Design and Sales Award Recipient 2005 - 2008 Mastercraft Interiors - Gold Sales Award Recipient 2001 Mastercraft Interiors - Stewardship Award recipient (peer nominated) 1995 – 2001 Bonnie L. McDonald
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Volunteer experience.
October 2009 - 2014
New Mt. Zoar Baptist Church
Personal Assistant to the Pastor
Office administrative duties, managed calendar, scheduled appointments and requests for engagements, responsible for creation and distribution of weekly service programs and newsletter and assisted with coordinating events. Constance Taylor 240-***-**** cell
References.
William A. Felton Jr.
Lord & Taylor Men's Furnishing
703-***-**** cell 703-***-**** ext. 275
Cyreice Steihl
Department of Energy
703-***-**** cell *******@*****.***
Constance Taylor
Verizon Business Manager
240-***-**** cell ***************@*****.***
Contact this candidate