Customer Service Sales

TIERA NICOLE SHEAD

**** ****** *****, *****, ** 75703 H: (817) -986-1652 *****.*****@*****.***

PROFESSIONAL SUMMARY

Motivated student pursuing my BA in Architecture and Business Management is seeking a position in customer service. Friendly, outgoing and an energetic team player with hard-working and a driven nature. I can maintain a professional and calm demeanor under pressure. Thrives in high volume environments where knowledge, composure and interpersonal abilities are keys to success.

Accurate money handling

Payment processing Time management skills Multi-tasking ability

Exceptional communication skills

MS Windows proficient

Quick learner

Credit card processing

Multi-line phone talent

SKILLS

Point of Sale (POS) system operation

Friendly and helpful

Good with numbers and math Accustomed to shift work Customer service focus

High energy

Customer service-oriented

SALES ASSOCIATE, 11/2015 to 01/2016

BIG LOTS – 1427 S BECKHAM AVE Greeted customers promptly.

Directed customers to store locations.

WORK HISTORY

Described products and services in detail.

Monitored areas for security issues and safety hazards. Assisted customers in selecting items based on needs. Created attractive displays to promote items.

Assisted on sales floor as needed to maintain service standards.

BARISTA/ CASHIER, 01/2015 to 08/2015

ARAMARK – 3900 UNIVERSITY BLVD

Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.

Prioritized drink requests while managing interruptions.

Complied with standards for merchandising, stocking and storing product. Conducted successful cash audits at the end of each shift.

Engendered customer loyalty by remembering personal preferences and allergy information. Maintained regular and consistent attendance and punctuality.

Educated coworkers and customers about new products.

GAS ATTENDANT/ CASHIER, 07/2014 to 12/2014

WALMART/ MURPHY OIL – 5054 TROUP HWY

Collected money for gas, oil, and cigarettes purchased by customers.

Reported incidents to management.

Kept work areas clean and neat at all times.

Provided repeat customers with exceptional care and attention. Maintained and obtained sanitation of kiosk, dispenser, islands, and other station equipment.

EDUCATION

ROBERT E. LEE HIGH - ESE LOOP 323, TYLER, TX

GRADUATED RECEIVED HSD

G PA: 3.21

ASSOCIATE OF APPLIED SCIENCE: ARCHITECTURAL/INTERIOR DESIGN, 2017

MINOR: BUSINESS MANAGMENT

TYLER JUNIOR COLLEGE - 1415 S BAXTER AVE, TYLER, TX

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