Administrative Assistant Customer Service

Shanté Adams

**** ********* ****** **, *******, GA 30326 - 202-***-****- **************@*****.***

Profile: I’m interested in a position that I can contribute my interpersonal, customer service and research skills along with the opportunity to learn new things.

Work Experience:

Realtor, WC & AN Miller (A LNF Co.), Washington, DC/Annandale, VA

April 2010-Present

• Thoroughly conducting a market research to successfully guide clients through the home buying & rental process

• Generate a list of properties from the MLS database that are compatible with client’s needs

• Coordinate appointments to show homes to prospective home buyers and renters & follow-up to ensure the best services

• Prepare, explain lease & contracts to submit to sellers and leasing agent for consideration

• Collect monies for earnest money deposit, security deposit and first month’s rent

• Conduct home inspections

• Work closely with landlords

• Conduct open houses

• Attend weekly sales meetings

Program Support Analyst, Information Systems Network, Bethesda, MD

June 2013-August 2014

Prepare USMS invoice (Florida, New York)

Manage properties to ensure property upkeep until sold (broken doors, locks & windows, Leaks, HVAC systems malfunctions, etc.)

Liaison between vendor & client to ensure work is completed

On-call work phone for emergencies only when Manager was on vacation

Handle incoming calls about property & billing issues

Set-up all utilities on USMS properties

Follow-up for field service of problems with utilities not working

Call for billing discrepancies

Sales force scanning, uploading and invoicing

Update vendor invoices into the system

Enter all rental unit billing on a monthly basis

Administrative Assistant, Computer Aid, Inc., Alexandria, VA

July 2011-August 2012

Primary contact for building management, answer phones and order office supplies

Set-up new employee with cardkey access, voicemail and business cards order

Receive & send requirements to vendors, employee and add to Irecruiter system

Receive incoming resumes from vendors, source and pass on to the recruiter

Source resumes on Monster and Dice

Format resumes and perform reference checks

Pre-screen candidates when needed

Process new hire and subcontractor paperwork

Process and verify background checks and drug screening requirements while maintaining a level of trust and confidence with personal information

Troubleshooting desktops, laptops and printers

Follow up, resolve and escalate open issues in a timely and appropriate manner

Coordinate company holiday events

Administrative Assistant, First Advantage, Washington, DC

March 2009-April 2010

Main administrative contact in Washington, DC office

Responsible for arranging domestic and international travel for US, London, Munich and Asia based employees

Primary contact for clients, vendors and building management

Create and maintain Excel databases for inventory, purchase orders and sales orders

Coordinate all special events and stay within the budget

Prepare all domestic and international Travel & Expense reports

Manage and reconcile monthly credit card statements for US based employees

Responsible for proofing managerial correspondences, scan documents, filing

Manage company credit card, order supplies

Collect and distribute mail, receive all incoming and outgoing packages

Communication Assistant, Police Foundation, Washington, DC

December 2001-March 2009

Represent the organization at various national conferences

Primary point of contact for clients, vendors and building management staff

Coordinate the ordering of supplies for general staff use, and as requested for special projects, keep track of returns and adjustments and reconcile the packing slips to invoices, calculate the leave balance for staff members

Verify the invoices for payment and prepare the accounts payable vouchers and codes for entry to accountant software

Ensure that all checks have appropriate signatures

Track internal and external shipments

Maintain data base and record for publication orders and annual reports, enter credit card/check information into the system and balance credit card machine at the end of the day

Prepare conference room for meetings

Assist student interns, prepare and mail training curriculum for crime mapping department

Answer twelve line telephone system, screen calls for the president of the Police Foundation when needed

Handle facsimile, type memos, collect and distribute mail, maintain front desk manual and tracking log of all incoming and outgoing packages

Add new staff to phone directory, switchboard list and assign a mailbox as well as help in other departments as needed

Office Assistant, Temporary Agencies, Washington, DC

June 1998- December 2001

Skills: WordPerfect, Windows 2007, Microsoft Word, Excel, Access, Outlook, and excellent customer & interpersonal skills

Education: Weichert Realtors, Mt Vernon, VA, April 2010

McKinley Technical High School, Washington, DC (June 1997)

References

Available upon request

Contact this candidate