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Customer Service Representative

Location:
Vancouver, BC, Canada
Posted:
June 09, 2016

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Original resume on Jobvertise

Resume:

RoopKamal Jhajj

#*** * **** ****** ******* #: 778-***-****

Vancouver, BC V5X 1B6 acu501@r.postjobfree.com

QUALIFICATION HIGHLIGHTS

Expert understanding of principles, standards and responsibilities of pharmacy professionals

in Canada.

Practical experience in various techniques such as HPLC, Cold centrifugation,

spectrophotometry, DNA extraction procedures, filtration (HEPA filters and vacuum

filtration) and sterilisation methods.

Experienced in GCP and ICH guidelines.

Experienced in material handling, labelling and processing methods along with additional

information of sampling and grouping techniques.

Knowledgeable in administrative assistant related tasks- correspondence management,

establishing and documenting policy and procedures, arranging and organizing for meetings.

Excellent communication skills to deal with clients and executives.

Adept in MS office applications with excellent documentation skills- (MS Office, MS Word,

MS Excel and PowerPoint).

Experienced in event management and organization, such as blood donation camps, collegiate

sport events.

EMPLOYMENT HISTORY

Pharmacy Assistant (Wescana Pharmacy) 07/ 2015 to 12/

2015

Filling the medication orders including measuring, mixing, packaging, labelling and

delivering drugs.

Inventory management including monitoring, re-stocking, performing monthly stock

inventory checks, and working with suppliers to place and receive orders

Patient and Prescription management by updating the patient record(s) in WinRx.

Preparing Blister Packs for patients.

Worked with doctor offices and Government Agencies to resolve any prescription related

issues.

Cleaning and sterilizing dispensing bottles and instruments.

Preparing receipts, invoices, letters and memos and general filing.

Receiving and sending electronic communications.

Preparing and Completing the Medication Review Paper work, including helping the Head

Pharmacist to communicate with non-English speaking patients .

Customer Service Representative 03/2016 Present & 05/2015 -

06/2015

Paladine Security Service

Administrative and secretarial duties.

Providing access control to the contractors and staff.

Performed building patrols including, rail tracks and parking area, inspecting all exits, alarm

panels and emergency equipment.

Observed/reported security and safety hazards or any other unusual incidents.

Wrote daily reports that summarizes all activity during the shift.

Resolved customer requests, questions, and needs to ensure the best use of resources to

provide quality customer service to the clients.

Research Assistant 08/ 2012

05/2014

Punjabi University, Patiala, India

Reviewed literature and co-authored research articles.

As a Laboratory Assistant, prepared and maintained laboratory equipment, including

equipment sterilization, and cultures preparation and maintenance.

Developed research protocol.

Recruited and reenrolled the study subjects along with administering patient interviews and

preparing assessments and maintaining their records/files.

Compiled processes and analyzed data; recorded research procedures and results; filed and

maintained records; coded data for input for electronic data processing.

Research Intern 08/ 2012

05/ 2014

Government Medical Hospital, Patiala, India

Served as the primary liaison between investigators, clinical staff, and research subjects.

Obtaining consent forms from the patients, including explaining the study and further

requirements of the study and other confidential documents.

Participated in patient-counselling sessions.

Obtaining samples from the patients to be used for further testing.

Maintaining the samples and clinical research data for records and analysis.

Creating accurate and user-friendly study documentation from knowledge and understanding

of the protocol and standardized formats.

EDUCATION

Masters in Administrative Sciences, Fairleigh Dickinson University (3.702)

M. Pharmacy, Punjabi University, India (3.7)

B. Pharmacy, Punjabi University, India (3.7)

PUBLICATION

Kumar R, Krishan P, Jhajj R. Health-related quality of life and factors affecting it in type-2

diabetic nephropathy patients: a cross sectional observational study. Int J Res Med Sci

2016;4:1511-7.



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