Office Customer Service

Parwinder Kaur ***********@*******.***

Professional Summary:

Dedicated, hard-working, organized team player with a positive attitude

Detail oriented with excellent analytical, troubleshooting and problem solving abilities

Highly disciplined, motivated, and resourceful

Sound time management skills. Able to establish and meet priorities.

Ability to succeed in a high demanding environment

Good communication and interpersonal skills; multilingual

Education:

Degree in BE 1989

Diploma in Quality assurance 2002

Diploma in Network Administration 2007

Diploma in Software Testing 2015

Professional Experience:

Magnacrafts Office - Ridge Rd, NJ Mar 2013 – Mar 2016

Office Clerk/Customer Service Rep.

Answering the phone calls, assist in files management and compiling records

Manage financial records

Usage of both Microsoft Word and Excel

Greet customers and visitors and perform tier-on /first contact services

Manage inventory of office supplies and assist in organizing office activities

Scan incoming mail for recipient information

Manage outgoing mails by sealing envelopes and placing stamps

Retrieve files on demand

Manage travel and accommodation arrangements for staff

Mail bills and pay utility bills

Prepare carrier packages for UPS and Federal Express

Perform document photo copying and paperwork distribution tasks

Transport materials and supplied between departments Ensure management of minor repairs of the office

Assist in managing accurate billing and records

Create and maintain meaningful liaison with vendors and suppliers

Run errands for office staff

Maintain office equipment such as copiers and printers

Utilized general office equipment, including fax and photocopy machines

Responded to questions of visitors and guests and provided relevant information

Updated and maintained office files, folders, record, correspondence, and database systems

Managed incoming and outgoing mail

Supervised schedules and calendars

Kept records of company transactions and office activities

Arranged meetings and appointments

Performed additional tasks given by managers Ordered materials, supplies, and services

Princeton Medical Group Medical office, Princeton, NJ Feb 2010 - Mar 2013

Medical Assistant

Answering the phone calls, worked as a Medical Assistant, did the billing. Printed, completed databases by the usage of Microsoft Excel and Filed Claims

Creating, processing and printing documents through Microsoft Word

Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; reporting patient history.

Secured patient information and maintains patient confidence by completing and safeguarding medical records.

Maintains safe, secure and healthy work environment by establishing and following standards and procedures; complying with legal regulations. Fax Scan incoming mailfor recipient information

Keeps supplies ready by inventorying stock; placing orders; verifying receipt.

Fax the documents and scan incoming mail for recipient information Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs

ECMM Solutions H.P, Piscataway, NJ Mar 2009 - Feb 2010

Q C Inspector Hardware Tester and order picker

Worked as a Quality Inspector and order picker.

Checking and matching the bar codes on DVD and CDs by using the scanner.

Performed Function Auditing and Slam Test.

Performed System Summary Test, Device Manager, Printer, Modem, Video,

Microphone, U S B Mouse, 1394 Fire Wire, DVD/CD Writer, Serial Port, Audio Line In,

Line out, Net Work, U S B 2.0 Derive Test.

Trouble shooting using the clear mode.

Packaging/Auditing.

Visual inspection on the line checked all the connections, part number, Labels placements, Cosmetic Specifications.

Getting ready the report after consulting with the other employees, providing the report to the manager, as well make the report ready for the vendor.

PIC Group, Brampton, Canada Apr 2007 - Jan 2009

Quality Control Inspector

Worked as a quality inspector and order picker

Conducted third party inspection using internet website Label Audit and Process Audit for Chrysler.

Prepared detail report of inspection for customer using data center on the computer

Performed CSII, reworked and sorting of parts

Carried out containment inspection

Performed and documented all activities related to monitoring part quality on the shop floor in a QS 900 certified environment

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