Customer Service Manager
Resume:
CLARIZ MARY ANN Y. CASAL
***-* *.*. ******** AVENUE
STA. MESA HEIGHTS QUEZON CITY
**********@*****.*********:**********@*****.***
mailto:**********@*****.***
OBJECTIVE:
My goal is to become associated with a company where I can utilize my skills and gain further experience to the fullest. I aim to further my professional and personal growth with a front liner position in a high class company.
QUALIFICATION SUMMARY:
• Almost 5 years of experience working in a hotel and restaurant industry.
• Positive nature with enthusiastic and professional telephone etiquette.
• Contribute to the mediation of the hotel’s revenue by up selling rooms appropriate to the guest’s needs. Suggest food and beverages to the guest and also try to up sell in the restaurant.
• Highly skilled in handling multiple guests simultaneously.
• Passion for exceptional customer service with a wide outlet for my versatile and artistic skills.
EDUCATIONAL ATTAINMENT:
TERTIARY: LYCEUM OF THE PHILIPPINES UNIVERSITY
COLLEGE OF INTERNATIONAL HOSPITALITY MANAGEMENT:
HOTEL AND RESTAURANT MANAGEMENT
Muralla Street, Intramuros Manila
June 2008-March 2011
UNIVERSITY OF SANTO TOMAS
AB-BSE MAJOR IN SOCIAL SCIENCES/STUDIES
Espanya, Manila
JUNE 2007-March 2008
WORKING EXPERIENCE:
FILLING STATION BAR CAFE FOOD ATTENDANT
5012 P. Burgos Street, Makati City
FEBRUARY 1, 2014 – FEBRUARY 28, 2015
ROYAL BELLAGIO HOTEL FRONT OFFICE AGENT
5010 P. Burgos Street, Makati City
MARCH 16, 2010 - JANUARY 31, 2014
SPECIAL SKILLS:
• Able to multi-task efficiently and utilize exceptional customer service at all times
• In-depth knowledge of general facilities and services in the hotel and restaurant
• Enables walk-in guests to stay in our hotel and dine in our restaurant by giving them an excellent first impression
• Excellent personal presentation and interpersonal skills and easy to adopt in different environment
• Great with providing food recommendations for indecisive guests
• Inquire about guest satisfaction, anticipated additional needs, and happily fulfilled requests
• Reputation for putting guests at ease, handling large crowds, and maintaining composure in stressful situations.
• Computer literate: POS system, MS Office Word and Excel, Harmony system, Internet and E-mail
• Basic knowledge in Housekeeping procedures; Can speak fluent English
PERSONAL REFERENCES:
BRENDA ARROYO Personnel Manager
Royal Bellagio Hotel
BOOTS MAGNO Assistant Operations Manager
Royal Bellagio Hotel
MERVIN GALVEZ IT Specialist / Hotel Auditor
Royal Bellagio Hotel
Contact this candidate