Customer Service Manager

MICHAEL SPALLINO

** ******** ***** ******** *** JERSEY 07068

PHONE: 973-***-**** EMAIL: ***************@*****.***

PROFILE

Highly motivated individual with experience in the supervision and guidance of union and non-union employees. Focus on quality and right first time. Effectively communicates with all levels in an organization.

Core Skills: Interpersonal and communication skills, problem solving, colleague development, organizational awareness, supervisory of union and non-union employees

Computer Skills: SAP, LACES LIMS, Creative Composition Skills, Microsoft Word, Excel, PowerPoint

PROFESSIONAL EXPERIENCE

Pfizer, Inc. Pearl River, NY

Manufacturing Specialist November 2008-present

Floor leader of 12 colleagues during 13 valent Prevnar manufacturing

Member of Hoshin safety team focused on potential hazards within the site and its operations such as slip/trips/falls, ladder safety and decontamination

Recipient of “Employee of the Quarter” award in 2014 for exemplary work and contributions

Participated in Continuous Improvement projects that led to process enhancements, right first time results and greatly reducing investigations

Managed part of the “batch tracker” document which led to record success for Prevnar manufacturing

Reduced cycle times of Prevnar batches to optimal level which resulted in a significant increase in production

Supervised union colleagues and actively supported development which led to award level achievements, such as Employee of the Month recognition

Ensured compliance measures followed during all aspects of formulation process

Assisted in development of new products such as a new innovative manufacturing skid for the production of Prevnar which goes to the World Health Organization

Ensured training compliance with union and non-union colleagues

Worked among various technologies and systems to ensure batches were completed correctly

Partnered with other teams to ensure a focus on processes and compliance resulting in fewer documentation errors and a decrease in investigations

MICHAEL SPALLINO

Production Supervisor October 2007 – November 2008

Second shift supervisor for 10 union colleagues

Ensured the safety of all colleagues by adhering to our approved Standard Operating Procedures

Ensured other departments received sterilized equipment on time

Ensured compliance with all government and company regulatory requirements, such as the application of cGMP compliance with respect to staff, shop floor and documentation

Trained staff on necessary compliance and quality requirements which led to better understanding of the process and a reduction in errors/investigations

Handled all routine employee issues independently or with support of cross-functional experts as needed

Performed administrative duties for assigned areas, including monitoring attendance, vacations, and timecards

Scheduled and assigned required overtime to meet production requirements

Franklin Steakhouse Nutley, NJ

Assistant General Manager December 2005 - September 2007

Recruited, hired, supervised, scheduled, and motivated a staff of forty employees

Trained service staff to enhance customer service and increase profits through suggestive selling

Investigated and resolved food/beverage quality and service complaints, ensuring customer satisfaction and repeat business

Kitchen Manager June 2003 - December 2005

Host/Food Runner December 2000 - June 2003

EDUCATION/MEMBERSHIPS

Caldwell College, Caldwell, NJ

Bachelor of Science in Management, 2005

Member of the Marketing Club

Member of the International Business Club

Leader of Business Prototype/Analyst for Consumer

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