Project Coordinator
Resume:
Phebe Neal
Dunwoody, Georgia ***** *****.****@*****.***
OBJECTIVE Seeking to obtain a position that will challenge, expand my knowledge, and allow me to utilize my current skills as a seasoned technology employee with over 8+ years of experience in technology support, asset management & process documentation. I am detail oriented, hardworking and a highly motivated individual who would love to be a part of your team.
BUSINESS & PROJECT MANAGEMENT: Six Sigma White & Yellow Belt Certification
PROGRAMMING & DATABASE SKILLS: HTML, CSS, MS Access, SQL, Active Directory, SharePoint
APPLICATION RELATED SKILLS
Service Now ticketing software, Plan View, HP Asset Manager, Microsoft Office Suite, Microsoft Project, Microsoft Visio, Microsoft FrontPage, Photoshop, Dreamweaver, Adobe Professional, Adobe Flash, Banner, SnagIt, SharePoint, Jira ticketing software, Remedy incident tracking ticketing software, Remedy web, OPUS, Kronos, Salesforce.com, CSS, RTMS,A-CRM and AOTS
OTHER RELATED SKILLS
Professional Speaking, Professional & Technical Writing, Professional Development, Supervision for the Workplace, and Leading with Distinction
EXPERIENCE
Project Coordinator
K-Force contractor for Delta Air Lines (Jun 2015 to current)
Oversee the project team as the requirements are defined and the designs identified.
Manage ishop requests by ensuring they go to the proper fulfillment teams and that SLA’s are met.
Provide project status reports to stakeholders, managers and others involved in projects.
Effectively coordinate with the various technology, business, and vendor teams to ensure the project’s success.
Develop an initial plan to clearly define the project requirements and determine an appropriate solution design.
Program & implementation manager for the t-coil project which amplified conference rooms for the hearing impaired.
Utilizing the HP Service manager application to manage tickets that come in for the entire company.
Completing time, attendance and reporting via HP PPM
IT Asset Manager/Business Analyst/Project Coordinator
FIS Global (Jan 2014 to Apr 2015)
Identified hardware and software terms and conditions that did not meet the business requirements while also managing and tracking assets to ensure assets are compliant with licensing and hardware guidelines.
Administer IT software license entitlement and allocation management system, updating and administering software asset database and tracking the life cycle of all assets.
Responded to software audit requests from the business, service delivery stakeholders and software vendors; while also creating and publishing asset management and compliancy reports to satisfy requirements of the business, service delivery stakeholders and Software vendors. Creating new asset management process and procedure documentation and automating data reconciliation utilities and processes. Ensure that all installed software is in compliance with license agreements while in inventory.
Monitored and updated server data in the STAR database to ensure consistent, accurate and up to date server information is presented in STAR. Perform minimum weekly review and clean-up of STAR data.
A liaison between the end users, software vendors, and the technology department.
Quality assurance testing for any new product releases
Created the overall event plans for the data migration project and confirmed operational readiness.
Created release packages and release plans for the data migration project.
Handled the logistics for conference calls, share point documentation, go/no go dates and meeting locations for the data migration project.
Created a user guide for the data repository system that is housed on SharePoint.
Associate Manager of IT
YP-Yellow Pages (June 2008 to December 2013)
Project manager and facilitator for special projects and the groups weekly meetings to bring management up to speed of the various projects that were ongoing and keeping the technicians on task so that projects could be completed by their due dates. Also making sure financials target were met by the company and the contract companies that were being utilized.
Liaison between IT and the end user, providing customer support and customer service for users. Also maintained pc inventory records in HP Asset Manager and completed annual validation for pc’s and any other IT related equipment.
Was the group lead for creating new process and procedure documentation for the on boarding and off boarding of employees. Also in charge of keeping current process and procedure manuals up to date and the creating and updating of the groups share point site.
Responsible for providing centralized support for all regions, and making sure the tickets that were input by individuals were routed to the appropriate support groups and that the support groups completed all tasks within their SLA timeframe.
Managing vendor relations with YP’s contract companies, checking the Concur billing system to make sure invoices sent to the company by vendors were paid on time, and working with procurement and vendors to order equipment and software for the users within YP.
Helpdesk Specialist
Fulton County Government (December 2006- April 2008)
Responsible for providing Tier II & III centralized personal computer support to all of Fulton county government users.
Diagnosing and resolving pc issues to the user’s satisfaction; developing, configuring and installing technical components of computers; assisting in departmental computer lease refreshes; installation, repairing, and troubleshooting of external pc components.
Managed and created user’s roles, profiles, incidents, tasks and layouts within ServiceNow. Also made sure that all requests were routed to the correct fulfillment teams within our department.
Pulled reports so that SLA’s could be developed and modified depending upon current trends within the company. Also utilized the asset and configuration tool to keep track of the software and hardware within the company.
Assisted in creating usage manuals and testing for the new in house helpdesk software to replace ServiceNow and also testing software packages before they were deployed company wide.
Student Analyst/Helpdesk Specialist
Clayton State University (August 2004- December 2006)
Provided pc repair to students and faculty installing hard drives, motherboards, keyboards, restoring operating systems; installed class related software for students and faculty; i.e. Microsoft Suite, Mathcad, etc. Implemented VoIP for campus use and pulled out LAN lines. Configured laptops wireless so that it connects to the network. Supervised the staff on occasion when the supervisor was off or out to lunch.
Assisted students with creating webpages for the Teacher’s education program; teaching instructional classes for web design, Vista WebMD, MS Office etc.
EDUCATION
University of Phoenix Online, Atlanta, GA
M.S. in Justice & Security Administration, October 2008
Clayton State University, Morrow, GA
B.S. in Technology Management May 2007
Clayton State University, Morrow, GA
A.A.S. in Information Technology May 2005
PROFESSIONAL REFERENCES
Jay Scism (former supervisor)
Joyce Sandusky (former supervisor)
Gwen Young (former co-worker)
Angela Williams (former co-worker)
Contact this candidate