Customer Service Microsoft Office

Terri A Gorman

* ******** **** – West Hempstead, New York 11552

H: 516-***-**** – C: 516-***-****

**********@***.***

Motivated professional with extensive experience within the fields of customer service, customer relations and merchandising. Dedicated to providing the best service possible, maintained company standards and ensuring work is performed to a high level. Self-motivated individual who communicates professionally with all levels of management, staff and customer alike; is able to multi-task while maintaining a high level of detailed accuracy.

Microsoft Office

Supervision

Accounting/Billing

Time Management

Organization

Telephone Etiquette

Professional Experience

Pathmark Supermarket – Bethpage, New York 1988-2015

Back Up Bookkeeper

Cashed checks for entire store and outside agencies.

Ensured that checks were cashed, encoded, and deposited correctly and according to company guidelines.

Transferred details from separate journals to general ledgers or data processing sheets.

Reconciled all forms of payment.

Prepared and processed payroll information.

Calculated, and prepared checks for utilities, taxes and other payments.

Performed general office duties which include but are not limited to filing, answering telephones and handling mail.

Received, recorded, and banked cash, checks, and vouchers.

Classified, recorded, and summarized numerical and financial data to compile and maintained financial records, using journals and ledgers or computers.

Front End

Attended to the needs of the cashiers.

Managed flow of customer traffic to ensure that patrons were efficiently checked out.

Handled disputes between customers and cashiers.

Ensured that all complaints were dealt with appropriately.

Price Integrity Coordinator

Supervised up to 13 people within a department.

Handled the signage and pricing needs of the store.

Ensured customers were able to easily and clearly see all signage.

Ensured and verified the accuracy of prices in store.

Customer Service

Answered phones and directed calls in a prompt and professional manner.

Addressed customers’ questions and provided information on procedures or policies.

Resolved service or billing complaints by performing activities such as exchanging merchandise or refunding money.

Processed lotto, western union and money order transactions.

Service Center

Packed out and inventoried general merchandise, health and beauty aids.

Rented videos and processed film orders.

Rented rug doctor machines.

Cashier

Received payment by cash, check, credit cards, vouchers or automatic debits.

Maintained a high level of accuracy when processing transactions.

Requested information or assistance using paging systems.

Counted cash draw at beginning of every shift to verify the amount of money was correct and that there was adequate change.

Calculated total payments received during time period and reconcile this with total sales.

Education

Bachelor of Arts – Early Childhood Education

St. Joseph’s College – Brooklyn, New York

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