Manager Customer Service

PHILYSEA E.M WHITE

• Miami Gardens, Fl ***** • Cell 385-***-**** •*************@*****.***

SUMMARY OF QUALIFICATIONS

Over 4+ years in Customer Service, Retail, and Clerical field. Quality writing skills and communication skills. strong ability to multi-task under pressure. Advance knowledge & proficiency in Microsoft Excel,Word, Access, and Outlook. Type 48 wpm. Ability to maintain high volume of incoming and outgoing calls

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CORE COMPETENCIES

Fostering Teamwork Providing Motivational Support Establishing FocusManaging Performance Attention to Communication Oral Written Communication Diverse Diagnostic Information Gathering Strategic Analytical Thinking Personal Credibility

Stress Management

PROFESSIONAL EXPERIENCE

BGBG/ Herve Leger Bloomingdales

Aventura, Fl. 33180. May 2015 -Aug 2015

19501 Biscayne Blvd 786-***-****

* Ensure high levels of customer satisfaction through excellent sales service

* Assess customers needs and provide assistance and information on product features

* “Go the extra mile” to drive sales

TheTaxFactor 2013 - 2014

Miami, Fl 33169 786-***-****

18411 N W 2 Avenue, Suite 116.

Tax Office Clerk/Greeter

Assist and support senior tax consultants and make sure all employees respect the fiscal code and regulations when performing their activities.

Answer customer questions and concerns about their tax n.

Perform several clerical and secretarial duties such as type, print or copy documents and reports, answer telephone, make appointments and receive and send e-mails

EnèdraMarce

01/2008 - current

Miami Gardens, Fl 33169 385-***-****

20401 nw 2nd ave, suite 106.

Designer

Lead creative sessions for project kick-offs

* Manage multiple projects from concept through completion

* Develop creative programs and design concepts that meet the business objectives of the organization and that advance our brand strategy

* design all latest fashion

Forever 21 05/2012-08/2013

Sawgrass Mills. 954-***-**** 12801 W. Sunrise Blvd, St 555,

Retail Store Team Leader

Improve the individual sales people employed beneath me.

Completing clock-in clock-out paperwork, overnight stocks, and breaks.

Handling complaints ( both staffs & customers)

Helping with promotional events

Mimi's Treats 01/2006-06/2011

Miami Fl, 33147. 786-***-****

1540 N.W 69th Street

Personal Assistant

Devising and maintaining office systems, including data management and filing;

Arranging travel, visas and accommodation and, occasionally, travelling with the manager to take notes or dictation at meetings or to provide general assistance during presentations;

Screening phone calls, enquiries and requests, and handling them when appropriate;

Meeting and greeting visitors at all levels of seniority;

Organizing and maintaining diaries and making appointments;

Dealing with incoming email, faxes and post, often corresponding on behalf of the manager;

Carrying out background research and presenting findings;

Producing documents, briefing papers, reports and presentations;

Organizing and attending meetings and ensuring the manager is well prepared for meetings;

Liaising with clients, suppliers and other staff.

EDUCATION

AMERICAN SENIOR HIGH SCHOOL

HS Diploma 2011-2012

MIAMI INTERNATIONAL UNIVERSITY

OF ART AND DESIGN.

Bachelor of Art

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