Customer Service Manager

Professional Summary

Skills

Work History

TAMMY SIMS

**** ******* ******, **. *****, MO 63111 (H) 314-***-**** (C) 314-***-**** ********@*****.*** Versatile Manager trained in multiple areas pertaining to customer related services who thrives in dynamic, challenging and fast-paced professional environments. Experienced with managing complex projects and driving productivity improvement. Has attained knowledge in Retail Banking, Accounting and Human resources and an unsurpassed work ethic. New employee orientations

Termination procedures

Staff Retention

Relationship building

Team building

Analytical

Flexible

Exceptional interpersonal communication

Skilled trainer

Exceptional interpersonal communication

Customer-focused

Troubleshooting and problem solving

Cost reduction and containmaent

Inventory control

Zone Manager 07/2015 to 01/2016

Wal-Mart – Florissant, MO

Cross-trained and backed up other customer service managers. Devised and published metrics to measure the organization's success in delivering world class customer service. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment Supervised a team of 9 area managers and 65 associates. Offered direction and gave constructive feedback to motivate team members. Zone Merchandise Supervisor 06/2014 to 07/2015

Wal-Mart – Kirkwood, MO

Interviewed job candidates and made staffing decisions Merchandised Dept's in order to promote sells within. Made sure to stay seasonally correct in order to draw attention to new merchandise. Completed modulars weekly and as necessary to ensure products are merchandised correctly and to keep integrity of the dept's.

Marked down merchandise, completed daily price changes and monitored inventory flow and kept log of high cost inventory.

Zone Manager/Training Coordinator 06/2010 to 05/2014 Wal-Mart – Acworth, GA

Educated customers about the brand to incite excitement about the company's mission and values. Handled all customer relations issues in a gracious manner and in accordance with company policies. Alerted customers to upcoming sales events and promotions. Conducted orientation sessions and organized on-the-job training for new hires. Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references.

Explained employee compensation, benefits, schedules, working conditions and promotion opportunities. Addressed and resolved general payroll-related inquires. Human Resource Coordinator 11/2007 to 06/2010

Wal-Mart – Atlanta, GA

Enforced company policy and procedures relating to all phases of human resources activity. Updated key human resource metrics, including turnover and terminations, using reporting tools on the HRMS database. Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans. Education

Accomplishments

Maintained company personnel policies, standard operating procedures and employee handbooks. Hired based on companies needs and maintained our Full-time/Part-time ratios. Helped assist in the hiring process in opening of new stores. Processed payroll daily and followed up at the end of the week to ensure accuracy in in order to finalize. Asset Protection Coordinator 07/2006 to 11/2007

Wal-mart – Dunwoody, GA

Articulated audit findings, risks and detailed recommendations to upper management. Communicated audit results to upper management through written reports and oral presentations. Monitored store surveillance to catch shoplifters and/or for internal investigations. Held weekly safety meetings to update on accidents and or incidents. Also to help with the maintaining of safety for all customers and associates.

Completed monthly and annual inventories within the store and other stores Cashier/Customer Service Manager 07/2002 to 07/2006 Wal-Mart – Marietta, GA

Trained new cashiers on procedures, customer service and sales techniques. Greeted customers promptly into store and helped them locate items. Received customer payments.

Handled all customer relations issues in a gracious manner and in accordance with company policies. Educated customers about the brand to incite excitement about the company's mission and values. Met all customer call guidelines including service levels, handle time and productivity. Solved unresolved customer issues.

High School Diploma: 1988

Parkway South Senior High School - Manchester, MO

Awarded 3 merit increases within the first 2 years of employment. Won Thanks For All You Do award in 2005.

Received "exceed expectations" ratings on performance reviews. Boosted customer satisfaction ratings by 4% in under 2 months.

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