*** ** ***** ** *****, FL ***** 786-***-**** acu3i9@r.postjobfree.com

Yakira Brown

Objective:

Looking for a stable and challenging position where I can maintain customer needs. Offering excellence in customer care, providing telephone, online and face to face customer service support, handling and transferring multi lines and internet inquiries.

EXPERIENCE

11/2014- PRESENT INKTEL/ WALMART MIAMI, FL

CUSTOMER SERVICE

ASSISTED CUSTOMERS WITH ORDERING AND REORDERING ITEMS, ANSWERING AND DIRECTING INCOMING CALLS RESPOND TO CUSTOMER INQUIRIES HANDLING AND RESOLVING CUSTOMER COMPLAINTS. HANDLE PRODUCTS AND SERVICE INQUIRIES, PROVIDE PRICING AND DELIVERY INFORMATION.

02/2013-PRESENT AURELUS FAMILY DAYCARE MIAMI, FL

RECEPTION

OBSERVE AND MONITOR CHILDREN'S PLAY ACTIVITIES. KEEP RECORDS ON INDIVIDUAL CHILDREN, INCLUDING DAILY OBSERVATIONS AND INFORMATION ABOUT ACTIVITIES, MEALS SERVED, AND MEDICATIONS ADMINISTERED.

11/2012-01/2014 USPS POSTAL SERVICE MIAMI, FL

MAIL PROCESSOR

PREPARE INCOMING AND OUTGOING MAIL FOR DISTRIBUTION. EXAMINE, SORT, AND ROUTE MAIL. LOAD, OPERATE, AND OCCASIONALLY ADJUST AND REPAIR MAIL PROCESSING, SORTING, AND CANCELING MACHINERY. KEEP RECORDS OF SHIPMENTS, POUCHES, AND SACKS; AND OTHER DUTIES RELATED TO MAIL HANDLING WITHIN THE POSTAL SERVICE.

01/2012-09/2012 CARVEL MIAMI, FL

CUSTOMER SERVICE /CASHIER

PROVIDING A RANGE OF ROUTINE CUSTOMER SERVICE AND SUPPORT PROCESSING ORDERS, CASHIERING, SIMPLE MAINTENANCE, AND OPERATE COMPUTERIZED CASH REGISTER SYSTEM.

2009-08/2009 05/NORTH MIAMI CHAMBERS OF COMMERCE MIAMI, FL

SERVICE ASSISTANT

ASSISTANT TO THE DIRECTOR PROVIDING SERVICE TO THE CENTER?S CUSTOMERS AT POINT OF PURCHASE. PROCESS SALES IN LINE WITH COMPANY ?BEST PRACTICE?, PROVIDE ASSISTANCE TO CUSTOMERS, UNDERTAKE LIGHT CLEANING DUTIES AND MAINTAIN EXCELLENT CUSTOMER SERVICE ANSWER PHONES, PREP PAPER WORK, FILLING AND COPYING.

ACTIVITIES/ SKILLS/ VOLUNTEER DANCE AND DRAMA / PROFICIENT WITH MICROSOFT WORD, EXCEL, POWERPOINT, 45 WPM AND INTERNET WEB SEARCH.

EDUCATION

2012 ? PRESENT MIAMI DADE COMMUNITY COLLEGE MIAMI, FL

2008 - 2012 NORLAND HIGH SCHOOL MIAMI, FL

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